Aftersales Manager

ElenJ Consulting Company Corp.; Mandaluyong; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading automotive consulting firm is seeking an experienced Aftersales Manager in Mandaluyong, Philippines. This role involves overseeing the aftersales operations of a dealership and managing personnel to achieve KPIs and ensure excellent customer service standards. The ideal candidate should have a degree in Engineering or Automotive, with at least 5 years of experience in aftersales operations and prominent managerial exposure. Strong communication and planning skills are essential for success in this role.

Qualifications

• Minimum of 5 years experience in handling aftersales operations in a car dealership.
• At least 2 years in a supervisory or managerial role.
• Must be knowledgeable to drive a 4-wheel vehicle with a valid Driver’s license.

Responsibilities

• Oversee and manage aftersales operations of the dealership.
• Manage aftersales personnel to achieve targets and KPIs.
• Uphold dealership standards of customer service.

Skills

Excellent communication

Negotiation

Interpersonal skills

Strategic planning

Customer service

Education

Graduate of Engineering, Automotive or related courses

Job description

Overview

Will oversee and manage the aftersales operations of dealership and manage aftersales personnel. Responsible in achieving aftersales KPI's and targets and uphold the dealership’s standards of excellent customer service.

Qualifications

• Graduate of Engineering, Automotive or related courses
• Preferably with at least 5 years experience in handling aftersales operations particularly in car dealership set-up, minimum of 2 years in a supervisory or managerial role
• Proven track record in achieving aftersales targets and managing parts and service personnelExcellent communication, negotiation, and interpersonal skill
• Strategic planning and forecasting capabilities
• Ability to provide excellent customer service
• Must be knowledgeable to drive a 4-wheel vehicle with a valid Driver’s license
• Preferably candidates with aftersales experience (handling aftersales operations, service and parts) in car dealership.