Aftersales Manager

MG Matina - Service Department; Davao City; On-site; PHP 500,000 - 900,000; Full time

Job summary

MG Matina - Service Department in Davao City, Philippines, seeks a qualified Registered Mechanical Engineer to lead the Service Department. The candidate will oversee service operations, monitor KPIs, and promote the company image while ensuring high customer satisfaction.

The role requires at least 3 years in automotive service, strong process understanding, and proficiency with computer tools. Driver’s license and excellent communication skills are essential for success.

Qualifications

• Registered Mechanical Engineer with professional license.
• At least 3 years automotive service experience as service advisor or parts man.
• Understands service process.
• Proficient with computer applications.
• Able to write business letters/emails.
• Excellent customer service, interpersonal and communication skills.
• Requires Driver’s License.

Responsibilities

• Assist the Service Manager in managing all aspects of the Service Department and targets, promoting company image.
• Ensure KPI achievement and monitor reports and deadlines for the Service Department.
• Review and track service-related reports, plans and efficiency metrics to improve operations.
• Develop and monitor marketing plans to increase productivity, revenues, and profits.
• Visit corporate accounts and insurance companies to promote goodwill and the company image.
• Coordinate with HR/DMO for training needs and participate in meetings/trainings.

Skills

Registered Mechanical Engineer

Automotive service experience

Service process understanding

Computer proficiency

Business writing

Customer service & communication

Driver’s license

Job description

Qualifications:

• Registered Mechanical Engineer;Requires at least 3 years automotive service experience as either service advisor or parts man
• Understands service process
• Proficient with computer applications
• Able to write business letters/emails
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented; Requires Driver’s License

Job Description:

• Assist the Service Manager in Managing all aspects of the Service Department, achievement of set targets, and improving customer satisfaction. Promotes company image.
• Ensures 100 % achievement of KPI. Analyzes potential and strategizes market penetration. Monitors and ensures that reports and forms required from the Service Department are accurately accomplished and submitted (when necessary) on set deadlines by concerned personnel.
• Vehicle Checklist Repair Order Trouble Diagnosis Worksheet Efficiency and Productivity Reports Comeback Reports QC checklist DPR KPI After-sales marketing monitoring
• Studies competition and benchmarks outstanding operations policies/procedures.
• Creates well-thought marketing plans and programs to increase productivity, revenues, and profits.
  
• Monitors results of implemented marketing programs to determine success/failure of the activity for future reference and to develop countermeasures.
• Assists and guides subordinates to achieve KPI’s.
• Visits corporate accounts, insurance companies, and influential clients to promote goodwill and promote Company, enhancing company image.
• Monitors employees and conducts performance evaluation accurately and objectively.
• Determines service personnel training needs and coordinates with DDMO and/or HRAD.
• Attends meetings and training as required by the Manufacturers and by the management.
• Understand the Service / Maintenance cycle of each respective client
  
• Be able to monitor and implement appointment policies, no show processes, and other measures to ensure meeting the service targets
• Ability to use and understand various apps and technological means to make sure that clients are able to do their appointments on time.