Aftersales Head

Lausgroup; Tocmo; On-site; PHP 480,000 - 720,000; Full time

Job summary

The LausGroup of Companies is seeking an experienced Aftersales Operations Lead in the Philippines to drive planning, organizing, and controlling day-to-day activities of the Aftersales department, aligning with LausGroup mission and vision.

The role focuses on achieving targets for units received, labor sales per RO, and workshop performance, while ensuring stock levels, accurate invoicing, and smooth coordination with Aftersales Directors.

Qualifications

• Graduate of Automotive, Mechanical Engineering or equivalent.
• Has gained 3-5 years of solid work experience in the company’s business/industry.
• Possesses at least a valid non-professional driver’s license.

Responsibilities

• Implements and achieves daily, monthly, and annual targets for Units Received, Labor Sales, and Labor Sales per RO.
• Coordinates with Aftersales Directors to ensure service standards: reception, workshop, and releasing.
• Monitors workshop performance by SA/Technician productivity and efficiency.
• Reviews and maintains parts inventory to prevent obsolescence.
• Oversees WIP and open Repair Orders requiring action.
• Ensures invoices are reviewed before release to avoid unbilled items.
• Reviews inventory levels to avoid over- or under-stocking.

Skills

Leadership

Planning

Problem-solving

Interpersonal skills

MS Office

Education

Automotive Engineering

Mechanical Engineering

Tools

Office applications

Job description

Job Description

This position exists to support the company in its various functions and targets through effective planning, leading, organizing, and controlling all the day-to-day activities of the Aftersales department thereby contributing to the attainment and fulfillment of the LausGroup corporate mission and vision.

DUTIES AND RESPONSIBILITIES

1. Implements and achieves the approved daily, monthly, and annual targets in terms of Units Received, Labor Sales, and Labor Sales per RO.
2. Closely coordinates with the Aftersales Directors in ensuring compliance with prescribed service standards: reception, workshop, and releasing
3. Ensures well-managed service workshop as indicated by the individual performance of the Service Technicians and Service Advisors based on: SA Productivity, SA Charging Utilization, Technician Productivity, and Technician Efficiency.
4. Regularly reviews parts inventory to ensure a minimum stocking level at any given time and avoid a significant percentage of obsolescence over total inventory.
5. Review and monitors the status of Work-in-Progress (WIP) units, including all open Repair Orders that require immediate action.
6. Ensures that all invoices are properly reviewed before release. Avoid any situation of unbilled service, parts installed, surcharge, etc.
7. Regularly review inventory levels to avoid over-stocking or under-stocking.

Core Competencies

1. Graduate of Automotive, Mechanical Engineering or equivalent.
2. Has gained 3-5 years of solid work experience in the company’s business/industry, and possesses a strong/keen business sense.
3. Have excellent organization, planning, problem-solving, and interpersonal skills.
4. Knowledgeable in the use of office based applications, internet, web browsing, and on-line services.
5. Possesses at least a valid non-professional driver’s license.