Service Admin

Lausgroup; Paombong; On-site; PHP 279,000 - 446,000; Full time

Job summary

LausGroup in the Philippines seeks an organized administrator in the Service Department to support reporting, records management, and customer inquiries. You will help ensure timely submission of aftersales reports and maintain office supplies and equipment.

Requirements include a BA in Business Administration, proficiency in MS Word/Excel and strong communication, with basic accounting knowledge and confidentiality. A driver’s license is a plus.

Qualifications

• Bachelor’s degree in Business Administration or equivalent.
• Proficient in MS Word and MS Excel; comfortable using the Internet.
• Customer-oriented approach with strong communication skills.
• Good oral and written communication abilities.
• Knowledgeable in basic accounting, office operations and standards.
• Ability to gather, analyze, and evaluate information.

Responsibilities

• Prepares and ensures timely submission of af­ter­sales monitoring reports (DSPR, daily operating control report, promos).
• Monitors forms and office supplies to meet minimum requirements.
• Safekeep and maintain service and parts equipment.
• Attends to personal/phone inquiries regarding vehicle status.
• Files and retrieves records and correspondences.
• Acts as reliever for Customer Relations Management staff.

Skills

Customer-oriented

Oral and written communication

Analytical thinking

Accounting basics

Office operations

Education

Bachelor’s degree in Business Administration

Tools

MS Word

MS Excel

Internet usage

Job description

Job Description

This position exists to support the Service Department thereby ensuring the attainment and fulfillment of the LausGroup corporate mission and vision.

DUTIES AND RESPONSIBILITIES

1. Prepares and ensures timely submission of the following Aftersales monitoring reports such as Dealer Service Performance Report (DSPR), LGC Daily Operating Control Report, Free PMS Subsidy Promo, etc.
2. Monitors and ensures that all existing forms and office supplies used by the Service Department are within the minimum requirements.
3. Ensures proper safekeeping and maintenance of service & parts equipment.
4. Attends to personal/phone-in inquiries regarding the status of the vehicle.
5. Files and retrieves records and correspondences.
6. Keeps sensitive materials confidential when requested.
7. Acts as a reliever of Customer Relations Management Staff.

Core Competencies

1. Has a Bachelor’s degree in Business Administration or its equivalent.
2. Proficiency in MS Word, MS Excel, and the use of Internet.
3. Must be customer-oriented.
4. Has an average oral and written communication skills.
5. Knowledgeable in basic accounting principles; office operations and standards.
6. Ability to gather, analyze, and evaluate facts and information.
7. Holder of a non-professional driver’s license is preferred but not required.