Aftersales Manager (MG Motors Congressional)

Grand Canyon Multi-Holdings, Inc.; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. is seeking an Aftersales Manager for MG Motors Congressional in Quezon City, NCR, Philippines.

The role focuses on driving growth and profitability through effective KPI management and capable personnel development. The candidate should be a Registered Mechanical Engineer with at least 3 years of automotive service experience as a service advisor or parts man, plus strong computer, writing, and customer-service skills.

Qualifications

• Registered Mechanical Engineer; or related course; at least 3 years automotive service experience as service advisor or parts man.
• Proficient with computer applications.
• Able to write business letters/emails.
• Excellent customer service, interpersonal and communication skills.
• Results-oriented; Driver's license required.

Responsibilities

• Growth and profitability through target achievement and development of quality personnel.
• Achieve 100% KPI for after-sales (parts and service).
• Analyze potential market and strategize market penetration.
• Ensure service reports and forms are accurately completed and submitted.
• Study competition and benchmark operations policies/procedures.
• Create marketing plans to increase productivity, revenues, and profit.
• Assist and guide subordinates to achieve KPIs.
• Participate in performance evaluations of all Service and Parts personnel.
• Stay updated with technical bulletins, new products, and manufacturer announcements.
• Maintain compliance with waste disposal regulations.

Skills

Customer service

Interpersonal skills

Communication

Computer skills

Education

Registered Mechanical Engineer

Job description

Quezon City, NCR, Philippines MG Motors Congressional - Service Department

About the job Aftersales Manager (MG Motors Congressional)

• Growth and Profitability through target achievement and development of quality personnel. Promote company image.
• 100% achievement of KPI for after-sales (parts and service)
• Analyzes potential market and strategized market penetration.
• Ensures that reports and forms required from Service Department are accurately accomplished and submitted.
• Studies competition and benchmark outstanding operations policies/procedures.
• Creates well-thought marketing plans and programs to increase productivity, revenues, and profit.
• Determines success/failure of implemented marketing programs for future reference and to develop countermeasures.
• Assist and guides subordinates to achieve KPIs.
• Participates in performance evaluation of ALL Service and Parts personnel accurately and objectively.
• Keeps oneself abreast with current technical bulletins/updates, new products, and announcements for the manufacturers.
• Ensures proper handling/disposal of waste products in compliance with government regulations.
• Maintains harmonious relationships with other departments, distributors, and other dealers.
• Attends meetings and training are required by the Manufacturers and by the Management.
• Prepares a well-planned, well-organized, and sensible business plan.
• Exercises administrative functions such as employee discipline and provide consultation and counseling if necessary.
• Observes and implements Company policies, rules and regulations, and Standard Operating Procedures.
• Attendance (promptness and presence at work) is outstanding.
• Leads by example.

Qualifications:

• Registered Mechanical Engineer; or any related course. Requires at least 3 years of automotive service experience as either service advisor or parts man
• Proficient with computer applications
• Able to write business letters/emails
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented; Requires Drivers License