Admin Officer

Hatch Holistic Therapy Inc; Mandaluyong; In loco; PHP 240.000 - 360.000; Tempo pieno

Descrizione del lavoro

Hatch Holistic Therapy Inc in Mandaluyong, Metro Manila, is seeking an Administrative Support role to help deliver responsive customer service and coordinate therapists and students at the center.

You will maintain accurate records, onboard new participants, manage enrollment information, and ensure front-desk activities run smoothly.

Competenze

• Strong customer service and communication across written, online, phone, and in person channels.
• Excellent organization and attention to detail managing schedules, documents, attendance, and enrollment information.
• Ability to coordinate multiple stakeholders including therapists, students, customers, and support staff.
• Comfort working in a busy center environment with changing priorities.
• Confidence using email, social media messaging platforms, and standard office applications.
• Proactive, professional approach to administrative and operational tasks.

Mansioni

• Respond to customer inquiries via Instagram, Facebook, cellphone, email, and in person at the center.
• Onboard new therapists and students, including collecting, checking, and filing student documents.
• Match therapists with students and coordinate schedules.
• Facilitate class enrollment and provide information to students and customers.
• Monitor student attendance and enforce attendance policies.
• Facilitate facility and equipment maintenance requests and assign tasks as appropriate.
• Support the Admin Assistant at the front desk during the Admin Assistant's day off.
• Coordinate with the Admin Assistant, Aides, and Messenger who report to the Admin Officer.
• Maintain organised records and communicate operational updates to the team.

Conoscenze

Customer service

Communication

Organization

Attendance & enrollment records

Multitasking

Strumenti

Email

Social media platforms

Office applications

Descrizione del lavoro

About the role

Support the smooth day-to-day operations of the center by delivering responsive customer service, coordinating therapists and students, maintaining accurate records, and ensuring classes, facilities, and front-desk activities are well organised.

Key responsibilities

• Respond to customer inquiries through Instagram, Facebook, cellphone, email, and in person at the center.
• Onboard new therapists and students, including collecting, checking, and filing student documents.
• Match therapists with students and coordinate schedules.
• Facilitate class enrollment and provide clear information to students and customers.
• Monitor student attendance and enforce attendance policies consistently.
• Facilitate requests for facilities and equipment maintenance, assigning tasks to the Admin Assistant, Messenger, or Janitor as appropriate.
• Support the Admin Assistant at the front desk during the Admin Assistant's day off.
• Coordinate with the Admin Assistant, Aides, and Messenger, who report to the Admin Officer.
• Maintain organised records and communicate operational updates to the relevant team members.

What we're looking for

• Strong customer service and communication skills across written, online, phone, and face-to-face channels.
• Excellent organisation and attention to detail when managing schedules, documents, attendance records, and enrollment information.
• Ability to coordinate multiple stakeholders, including therapists, students, customers, and support staff.
• Comfort working in a busy center environment and handling changing priorities.
• Confidence using email, social media messaging platforms, and standard office applications.
• Professional, reliable, and proactive approach to administrative and operational tasks.