Administrative Operations Specialist

KonnectHub; Manila; On-site; PHP 240,000 - 420,000; Full time

Job summary

KonnectHub Corp. in Manila is seeking an Administration Officer to support daily operations, customer communications, scheduling, and administrative processes under the direction of the Business Operations Manager.

The role involves coordinating with customers, technicians, suppliers, and internal teams, maintaining accurate records, updating bookings and job progress, and processing invoices and material orders to ensure smooth operations.

Qualifications

• Previous experience in administration, customer service, scheduling, or operations support is preferred.
• Strong written and verbal English communication skills.
• Excellent organizational and time-management abilities.
• Strong attention to detail and accuracy in documentation.
• Ability to multitask and prioritize responsibilities effectively.
• Comfortable handling customer inquiries through phone and email.
• Proficient in Microsoft Office, Google Workspace, or similar administrative tools.
• Ability to work independently while collaborating with a team.
• Professional, dependable, and proactive approach to problem-solving.

Responsibilities

• Answer incoming calls and emails, respond to customer inquiries, and make outbound calls
• Maintain accurate customer information and job details
• Provide customers with updates regarding bookings, technician arrival times, and job progress
• Handle routine customer concerns professionally and escalate complex matters when necessary
• Book customer appointments and coordinate site access
• Assist with scheduling technicians for planned and urgent work
• Coordinate with tradespeople and subcontractors to ensure they receive accurate job details and documentation
• Maintain accurate customer records, work orders, and purchase orders
• Prepare and process invoices, ensuring accuracy of job notes, labor, materials, and supporting records
• Place approved material orders and coordinate with suppliers

Job description

About the role

KonnectHub is looking for a highly organized, detail-oriented, and proactive Administration Officer to support daily business operations, customer communications, scheduling, and administrative processes. Working under the direction of the Business Operations Manager, the successful candidate will play an important role in ensuring smooth coordination between customers, technicians, suppliers, and internal teams.

Key responsibilities

• Answer incoming calls and emails, respond to customer inquiries, and make outbound calls

• Maintain accurate customer information and job details

• Provide customers with updates regarding bookings, technician arrival times, and job progress

• Handle routine customer concerns professionally and *escalate* complex matters when necessary

• Book customer appointments and coordinate site access

• Assist with scheduling technicians for planned and urgent work

• Coordinate with tradespeople and subcontractors to ensure they receive accurate job details and documentation

• Maintain accurate customer records, work orders, and purchase orders

• Prepare and process invoices, ensuring accuracy of job notes, labor, materials, and supporting records

• Place approved material orders and coordinate with suppliers

About you

• Previous experience in administration, customer service, scheduling, or operations support is preferred

• Strong written and verbal English communication skills

• Excellent organizational and time-management abilities

• Strong attention to detail and accuracy in documentation

• Ability to multitask and prioritize responsibilities effectively

• Comfortable handling customer inquiries through phone and email

• Proficient in Microsoft Office, Google Workspace, or similar administrative tools

• Ability to work independently while collaborating with a team

• Professional, dependable, and proactive approach to problem-solving