Reservation Admin

Wellness First; Pasig; On-site; PHP 200,880 - 290,160; Full time

Job summary

Wellness First in Metro Manila is seeking a friendly receptionist to greet patients, answer calls and emails, and manage appointments in a courteous, professional manner.

You will support sales of clinic services and wellness packages, maintain client records, handle basic transactions, and contribute to a welcoming, organized front desk environment.

Qualifications

• At least 2 year of experience in reception, sales, or administrative work.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and sales acumen.
• Proficient in Microsoft Office and basic POS or CRM systems.
• Organized, detail-oriented, and able to multitask efficiently.
• Pleasant demeanor and professional appearance.

Responsibilities

• Greet and assist patients and visitors in a courteous and professional manner.
• Handle phone, email, and social media inquiries.
• Schedule, confirm, and manage patient appointments.
• Maintain a clean, organized, and welcoming reception area.
• Ensure a high level of patient satisfaction and handle basic concerns or elevate as needed.
• Assist in presenting and promoting clinic services and wellness packages.
• Respond to inquiries regarding treatments, services, and promos.
• Process sales transactions and generate receipts.
• Maintain and update client records and sales logs.
• Follow up with leads and clients for rebooking, promotions, and feedback.

Skills

Excellent communication and Interperso

Strong customer service orientation

Proficient in Microsoft Office and POS

Organized and detail-oriented

Pleasant demeanor and professional

Tools

Microsoft Office

POS systems

CRM systems

Job description

• Greet and assist patients and visitors in a courteous and professional manner.
• Handle phone, email, and social media inquiries.
• Schedule, confirm, and manage patient appointments.
• Maintain a clean, organized, and welcoming reception area.
• Ensure a high level of patient satisfaction and handle basic concerns or elevate as needed.
• Assist in presenting and promoting clinic services and wellness packages.
• Respond to inquiries regarding treatments, services, and promos.
• Process sales transactions and generate receipts.
• Maintain and update client records and sales logs.
• Follow up with leads and clients for rebooking, promotions, and feedback.

Reception & Customer Service

• Greet and assist patients and visitors in a courteous and professional manner.
• Handle phone, email, and social media inquiries.
• Schedule, confirm, and manage patient appointments.
• Maintain a clean, organized, and welcoming reception area.
• Ensure a high level of patient satisfaction and handle basic concerns or elevate as needed.

Sales Support

• Assist in presenting and promoting clinic services and wellness packages.
• Respond to inquiries regarding treatments, services, and promos.
• Process sales transactions and generate receipts.
• Maintain and update client records and sales logs.
• Follow up with leads and clients for rebooking, promotions, and feedback.

Administrative Tasks

• Prepare daily reports, including appointment schedules, sales summaries, and inventory checklists.
• Maintain accurate filing and documentation of sales and client records.
• Coordinate with suppliers and vendors for restocking and service needs.
• Assist in inventory tracking and stock ordering of clinic supplies.
• Support marketing efforts such as distributing flyers, promoting events, and updating content boards.

Qualifications

• At least 2 year of experience in reception, sales, or administrative work
• Excellent communication and interpersonal skills.
• Strong customer service orientation and sales acumen.
• Proficient in Microsoft Office and basic POS or CRM systems.
• Organized, detail-oriented, and able to multitask efficiently.
• Pleasant demeanor and professional appearance.