Retail & Card Services Account Specialist I

JPMorgan Chase & Co.; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

JPMorgan Chase & Co. is hiring an Account Specialist I for its Retail and Card Services in Taguig. This role entails providing exceptional customer service for various financial products, managing a high volume of calls daily, and building strong client relationships.

The ideal candidate will have strong communication and multitasking skills, with at least 1 year of experience in customer interactions. Candidates must be adaptable and able to work flexible schedules, including evenings and weekends.

Qualifications

• 1 year of experience in customer interaction in phone or face-to-face settings.
• Ability to manage complex customer interactions with empathy and sound judgment.
• Proficient in using technology for problem-solving and communication.

Responsibilities

• Manage upwards of 100 calls daily supporting financial products.
• Navigate multiple computer systems efficiently.
• Own each customer interaction with respect and empathy.

Skills

Communication skills

Information gathering skills

Decision-making skills

Customer interaction skills

Problem-solving skills

Computer literacy

Multitasking skills

Education

Completed at least 2 years in college

Completed the K-12 Curriculum

High school graduate with 1 year customer-interfacing experience

Completed a 2-year vocational/certificate course with 1 year customer-interfacing experience

Job description

JPMorgan Chase & Co. is hiring an Account Specialist I for its Retail and Card Services in Taguig. This role entails providing exceptional customer service for various financial products, managing a high volume of calls daily, and building strong client relationships.

The ideal candidate will have strong communication and multitasking skills, with at least 1 year of experience in customer interactions. Candidates must be adaptable and able to work flexible schedules, including evenings and weekends.