Customer Care Specialist – Banking & Card Services

JPMorgan Chase & Co.; Manila; Presencial; PHP 335.000 - 502.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. in Taguig invites applications for Account Specialist I, Retail and Card Services. The role centers on delivering customer service for financial products, handling calls, building client relationships, and offering solutions in a fast-paced call center setting.

You will work within a defined framework on routine tasks, escalating non-standard issues to a supervisor, and uphold regulatory practices while delivering empathetic service to clients.

Formación

• Strong communication and customer-service mindset.
• Ability to handle 1+ year of phone or face-to-face customer interactions.
• Ability to multitask across computer systems while maintaining accuracy.
• Empathy, composure, and sound judgment in customer interactions.
• Proficiency with standard computer applications and problem-solving.
• Willingness to learn banking products and processes.

Responsabilidades

• Manages upwards of 100 calls daily, delivering comprehensive support for financial products.
• Utilizes customer service expertise to interpret needs and deliver continuous insights.
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience.
• Excels both independently and collaboratively, driving team success and achieving goals.
• Follows all regulatory and departmental practices and procedures diligently.
• Takes ownership of each customer interaction while treating them with respect and responding with empathy.

Conocimientos

Communication

Customer service

Multitasking

Empathy

Computer literacy

Learning products and systems

Teamwork

Regulatory compliance

Educación

Completed at least 2 years in college

High school graduate with 1 year customer-interfacing work experience

Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience

Descripción del empleo

JPMorgan Chase & Co. in Taguig invites applications for Account Specialist I, Retail and Card Services. The role centers on delivering customer service for financial products, handling calls, building client relationships, and offering solutions in a fast-paced call center setting.

You will work within a defined framework on routine tasks, escalating non-standard issues to a supervisor, and uphold regulatory practices while delivering empathetic service to clients.