Account Service Specialist – Retail & Card Solutions

JPMorgan Chase & Co.; Taguig; Hybrid; PHP 279,000 - 390,600; Full time

Job summary

JPMorgan Chase & Co. is seeking an Account Specialist I in Taguig. This role focuses on delivering exceptional customer service across various financial products and requires managing up to 100 calls daily. Ideal candidates will thrive in dynamic environments and leverage their skills to build strong customer relationships.

The position demands exceptional multitasking abilities and a strong commitment to upholding regulatory practices while providing empathetic customer interactions. Join us to contribute to our team-oriented success!

Qualifications

• 1 year of experience in customer-interfacing roles.
• Ability to manage complex customer interactions with empathy.
• Proficient in using technology to solve problems.

Responsibilities

• Manage upwards of 100 calls daily, providing financial support.
• Interpret customer needs using service expertise.
• Navigate multiple computer systems efficiently.

Skills

Communication

Information Gathering

Decision-Making

Customer Interaction

Multitasking

Problem Solving

Education

At least 2 years in college or K-12 completion

High school graduate with 1-year experience

Completed a 2-year vocational/certificate course

Tools

Computer Literacy

Job description

JPMorgan Chase & Co. is seeking an Account Specialist I in Taguig. This role focuses on delivering exceptional customer service across various financial products and requires managing up to 100 calls daily. Ideal candidates will thrive in dynamic environments and leverage their skills to build strong customer relationships.

The position demands exceptional multitasking abilities and a strong commitment to upholding regulatory practices while providing empathetic customer interactions. Join us to contribute to our team-oriented success!