Account Officer – HR & Administration (Ortigas Pasig)

Business Trends Philippines; Eastern Manila District; On-site; PHP 420,000 - 600,000; Full time

Job summary

Business Trends Philippines is seeking an HR Generalist to manage vendor relationships, client operations, and employee administration for temporary and external staff. You will coordinate interviews, offers, onboarding, and compliance across multiple accounts while ensuring service quality and cost control.

The role requires strong communication, organizational skills, and experience in timekeeping and PO management.

Qualifications

• At least 2 years HR Generalist or HR Officer or account management/service experience.
• Familiar with timekeeping and Purchase order management.

Responsibilities

• Represent the company in managing vendor relationships with clients.
• Manage weekly updates and escalations; be POC for operations (Payroll Disputes, HR SME).
• Endorse candidates for final interview; manage offers and pre-employment requirements.
• Provide compensation and benefits administration to External Employees.
• Monitor personnel changes and document accordingly.
• Answer employee inquiries on company rules and payroll verification.
• Prepare office memoranda to ensure policy compliance.
• Issue disciplinary actions to Temporary Employees for infractions.
• Handle employee inquiries and complaints.
• Ensure client satisfaction via service visits and climate surveys.
• Maintain client and Temporary Employee data in MIS.
• Manage Purchase Orders and conduct interviews.
• Profile candidates and prepare endorsement kits.
• Maintain 201 files per client assignment.
• Conduct weekly site visits.
• Counsel employees and develop performance plans if needed.
• Liaise with clients to keep expenses down.
• Assist in verifying invoices and following up overdue accounts.
• Conduct employee orientation.
• Ensure internal teams on each account comply with contract terms.

Skills

HR Generalist

Communication

Interpersonal skills

Multitasking

MS Office

PowerPoint

AI tools basics

Tools

MS Office

PowerPoint

AI tools basics

Job description

About the role

This role involves recruitment, account and client management, and employee management functions. You will represent the company in managing vendor relationships with several clients, serve as the point of contact for operations, and oversee HR and administrative functions for temporary and external employees.

Key responsibilities

• Represent the company at all times in managing vendor relationships with several clients

• Manage weekly/daily executive updates and escalations, and serve as POC for operations (Payroll Disputes, HR Subject Matter Expert etc.)

• Endorse candidates for final interview with the client, conduct job offers and pre-employment requirements for successful new hires

• Provide compensation and benefits administration to External Employees

• Monitor personnel movements and ensure all changes are properly documented

• Answer employee inquiries concerning company rules and payroll verification

• Prepare office memoranda to ensure proper compliance with company policies

• Issue disciplinary actions to Temporary Employees for infractions committed

• Handle employee inquiries and complaints

• Ensure client satisfaction through service visits and climate surveys

• Maintain and update clients and Temporary Employees information into MIS

• Manage Purchase Orders and conduct interviews

• Conduct candidate profiling and matching, and prepare endorsement kits

• Maintain employees 201 files per client assignment

• Conduct weekly site visits

• Provide counseling to employees with work-related or personal problems and issue employee performance development plans if required

• Liaise with clients to ensure expenses are kept to a minimum

• Assist in verifying invoices and following-up overdue accounts

• Conduct employee orientation

• Ensure internal teams on each account are compliant with all contract terms and conditions

About you

• At least 2 years HR Generalist or HR Officer or account management/service experience

• Preferably from the Manpower or Outsourcing industry

• Strong communication and interpersonal skills

• Ability to manage multiple accounts or multiple employees at once

• Good organizational skills and attention to details

• Ability to use MS Office, PowerPoint and knowledge in basic AI tools

• Familiar with timekeeping and Purchase order management