HR Generalist / Account Officer (General Santos - Polomolok)

Business Trends Philippines; General Santos; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

Business Trends Philippines is seeking an HR Generalist to support multiple client accounts in a fast-paced outsourcing environment. You will manage timekeeping, onboarding, payroll coordination, and employee relations across several accounts.

The role requires strong communication, organization, and the ability to handle multiple responsibilities concurrently. You will own HR processes, liaise with clients, and ensure compliance with contract terms and company policies.

Qualifications

• At least 2 years HR Generalist or HR Officer experience.
• Preferable from Manpower/Outsourcing industry.
• Strong communication and interpersonal skills.
• Ability to manage multiple accounts or employees.
• Good organizational skills and attention to detail.
• Proficiency in MS Office, PowerPoint; basic AI tools.
• Must own a motorcycle.

Responsibilities

• Represent the company in vendor and client relationships.
• Manage weekly/daily executive updates, risks, and escalations.
• Endorse candidates for client interviews and conduct offers.
• Provide compensation and benefits administration for External Employees.
• Monitor personnel movements and document changes.
• Answer employee inquiries on payroll and company rules.
• Prepare memos on timesheets, dress code, etc., for compliance.
• Issue disciplinary actions to Temporary Employees.
• Handle employee inquiries and complaints.
• Ensure client satisfaction via service visits and surveys.
• Maintain client and Temp Employee data in MIS.
• Process payslips, certificates, leave monitoring.
• PO management.
• Conduct interviews.
• Prepare endorsement kit.
• Candidate profiling and matching.
• Account and client management.
• Maintain 201 files.
• Timekeeping.
• Site visits weekly.
• Counsel employees on work/personal problems and development plans.
• Liaise with clients to minimize expenses.
• Assist in verifying invoices and following overdue accounts.
• Conduct employee orientation.
• Ensure internal teams comply with contract terms.
• Other tasks as assigned.

Skills

HR Generalist

Account management

Timekeeping

MS Office

Interpersonal skills

Multi-account management

Communication

Must Own Motorcycle

Education

2 years HR Generalist experience

Tools

MS Office

PowerPoint

AI tools (basic)

Job description

Core Functions

Recruitment, Account and Client, Employee Management

Duties and Responsibilities

• Represent the company at all times in managing vendor relationships with several clients
• Responsible for weekly/daily executive updates and management of issues, risks and escalations and account management. POC for operations (Payroll Disputes, HR Subject Matter Expert etc.)
• Endorsement of candidates for final interview with the client. Conducts job offers and pre-employment requirements to successful new hires.
• Provides compensation and benefits administration to External Employees.
• Monitors personnel movements and ensures that all changes are properly documented.
• Answers employee inquiries concerning company rules and payroll verification.
• Prepares office memorandum such as proper submission of timesheets, dress code, tardiness etc. to ensure proper compliance.
• Issues disciplinary actions to Temporary Employees for infractions committed.
• Handles employees inquires, complains, etc.
• Ensures that clients are satisfied on the services provided by the company through service visits and climate surveys.
• Maintain and update clients and Temporary Employees information into MIS.
• Performs other tasks such as pay slip distribution, processing of certificates of employment and leave monitoring.
• Purchase Order Management
• Conduct interviews
• Preparation of endorsement kit
• Candidate profiling and matching
• Account and client management
• Maintaining of employees 201 files (per client assignment)
• Timekeeping
• Conducts site visits weekly
• Provides counseling to employees with work related problems, personal problems which might affect the work performance and issues employee performance development plans, if required
• Liaise with clients and ensure that expenses are kept to a minimum
• Assistance in verifying invoices and following-up overdue accounts
• Conducts employee orientation
• Ensured internal teams on each account were compliant on all contract terms and conditions
• Other tasks which will be assigned from time to time.

Job Qualifications:

1. At least 2 year HR Generalist or HR Officer or account management/service experienced,
2. Preferably coming from the Manpower or Outsourcing industry
3. Strong communication and interpersonal skills
4. Ability to manage multiple accounts or multiple employees at once
5. Good organizational skills and attention to details
6. Ability to use MS Office, PowerPoint and knowledge in basic AI tools.
7. As HR generalist familiar with timekeeping, Purchase order management
8. Must Own Motorcycle