HR Account Officer / HR Account Specialist (Ortigas Pasig)

Business Trends Philippines; Eastern Manila District; On-site; PHP 350,000 - 550,000; Full time

Job summary

Business Trends Philippines is seeking an HR Generalist to oversee recruitment, client management, and employee administration for temporary and external staff in Metro Manila.

You will manage vendor relationships, coordinate payroll disputes, oversee hiring processes, and ensure compliance with company policies across accounts. The role requires at least 2 years of HR experience and strong communication, with the ability to handle multiple clients and employees.

Qualifications

• At least 2 years HR Generalist or HR Officer or account management/service experience.
• Preferably from the Manpower or Outsourcing industry.
• Strong communication and interpersonal skills.

Responsibilities

• Represent the company at all times in managing vendor relationships with several clients.
• Manage weekly/daily executive updates and escalations, and serve as POC for operations (Payroll Disputes, HR Subject Matter Expert etc.).
• Endorse candidates for final interview with the client, conduct job offers and pre-employment requirements for successful new hires.
• Provide compensation and benefits administration to External Employees.
• Monitor personnel movements and ensure all changes are properly documented.
• Answer employee inquiries concerning company rules and payroll verification.
• Prepare office memoranda to ensure proper compliance with company policies.
• Issue disciplinary actions to Temporary Employees for infractions committed.
• Handle employee inquiries and complaints.
• Ensure client satisfaction through service visits and climate surveys.
• Maintain and update clients and Temporary Employees information into MIS.
• Manage Purchase Orders and conduct interviews.
• Conduct candidate profiling and matching, and prepare endorsement kits.
• Maintain employees 201 files per client assignment.
• Conduct weekly site visits.
• Provide counseling to employees with work-related or personal problems and issue employee performance development plans if required.
• Liaise with clients to ensure expenses are kept to a minimum.
• Assist in verifying invoices and following-up overdue accounts.
• Conduct employee orientation.
• Ensure internal teams on each account are compliant with all contract terms and conditions

Skills

Communication skills

Interpersonal skills

Multi-account management

Organizational skills

MS Office

Tools

MS Office

PowerPoint

AI tools

Job description

About the role

This role involves recruitment, account and client management, and employee management functions. You will represent the company in managing vendor relationships with several clients, serve as the point of contact for operations, and oversee HR and administrative functions for temporary and external employees.

Key responsibilities

• Represent the company at all times in managing vendor relationships with several clients

• Manage weekly/daily executive updates and escalations, and serve as POC for operations (Payroll Disputes, HR Subject Matter Expert etc.)

• Endorse candidates for final interview with the client, conduct job offers and pre-employment requirements for successful new hires

• Provide compensation and benefits administration to External Employees

• Monitor personnel movements and ensure all changes are properly documented

• Answer employee inquiries concerning company rules and payroll verification

• Prepare office memoranda to ensure proper compliance with company policies

• Issue disciplinary actions to Temporary Employees for infractions committed

• Handle employee inquiries and complaints

• Ensure client satisfaction through service visits and climate surveys

• Maintain and update clients and Temporary Employees information into MIS

• Manage Purchase Orders and conduct interviews

• Conduct candidate profiling and matching, and prepare endorsement kits

• Maintain employees 201 files per client assignment

• Conduct weekly site visits

• Provide counseling to employees with work-related or personal problems and issue employee performance development plans if required

• Liaise with clients to ensure expenses are kept to a minimum

• Assist in verifying invoices and following-up overdue accounts

• Conduct employee orientation

• Ensure internal teams on each account are compliant with all contract terms and conditions

About you

• At least 2 years HR Generalist or HR Officer or account management/service experience

• Preferably from the Manpower or Outsourcing industry

• Strong communication and interpersonal skills

• Ability to manage multiple accounts or multiple employees at once

• Good organizational skills and attention to details

• Ability to use MS Office, PowerPoint and knowledge in basic AI tools

• Familiar with timekeeping and Purchase order management