Account Manager | Cebu

Trends Group; Cebu City; On-site; PHP 240,000 - 480,000; Full time

Job summary

Trends Group in Cebu City, Philippines is seeking an account management professional to serve as the primary contact for client inquiries and to build strong relationships that support client retention and business growth.

The role focuses on maintaining client records, coordinating renewals, upselling, and coordinating with the sales team to achieve KPIs while monitoring account performance and delivering progress reports to clients and internal stakeholders.

Qualifications

• Graduate of any Bachelor’s degree.
• Experience with CRM systems and a proven sales performance record.
• Background in sales, account management, or customer service.
• Excellent communication, multitasking, and organizational skills.

Responsibilities

• Serve as the primary contact for client inquiries and account-related concerns.
• Maintain accurate client records, contracts, and renewal schedules.
• Coordinate renewals, upselling, and cross-selling with the sales team.
• Collaborate with sales and internal teams to implement strategic initiatives and achieve KPIs.
• Prepare and present account progress reports to clients and internal stakeholders.

Skills

CRM systems

Sales experience

Account management

Customer service

Communication

Education

Bachelor's degree

Job description

DUTIES AND RESPONSIBILITIES

• Serve as the primary point of contact for client inquiries and account-related concerns while building and maintaining strong relationships to support client retention and business growth.
• Maintain accurate client records, contracts, and renewal schedules, and coordinate renewals, upselling, and cross-selling initiatives with the sales team.
• Collaborate with sales and internal teams to implement strategic initiatives and achieve KPIs.
• Monitor account performance to ensure services align with client expectations and budget, and conduct internal account reviews to identify improvement opportunities.
• Prepare and present account progress reports to clients and internal stakeholders.

QUALIFICATIONS

Education:

• Graduate of any Bachelor’s degree.

Experience:

• Experience with CRM systems, and a proven sales performance record.
• Background in sales, account management, or customer service.
• Excellent communication, multitasking, and organizational skills.