Account Manager

DEVTAC; Metro Manila; Remote; PHP 600,000 - 900,000; Full time

Job summary

DEVTAC is seeking a dynamic Account Manager for a remote role based in Manila. You will identify growth opportunities, build key client relationships, drive new business, and close deals to contribute to revenue growth.

Responsibilities include managing accounts, presenting to clients, coordinating with cross-functional teams, and delivering data-driven solutions. You will mentor junior staff and help shape product improvements through client feedback.

Qualifications

• Minimum 2–5 years in IT services, solutions or SaaS sales is preferred.
• Proven ability to build relationships and close deals in a B2B context.
• Strong communication, presentation and negotiation skills.
• Experience handling multiple projects with tight timelines.
• Familiarity with CRM applications and productivity tools.

Responsibilities

• Identify growth opportunities and develop strategic plans for new business.
• Build and nurture relationships with key stakeholders and accounts.
• Drive revenue through upsell and cross-sell initiatives.
• Coordinate with product, sales, and support to fulfill client needs.
• Prepare reports on account performance and growth strategies.

Skills

Sales & BD experience

Communication

Project management

Organizational skills

CRM proficiency

Education

Business/Commerce degree

Tools

CRM software

MS Office

Job description

Job Description:

This is a remote position. We are looking for a dynamic and results-oriented Account Manager (remote) Manila Based to join our team. The ideal candidate will be responsible for identifying business growth opportunities, building key customer relationships, driving new business, and closing deals. If you are a motivated, enthusiastic individual with a passion for sales and business development, we want to hear from you.

List of Responsibilities

• Identify potential clients in the target market and complete appropriate research on the prospective client’s business needs.
• Develop relationships with prospective clients, while maintaining existing client relationships.
• Monitors and manages account segmentation, industry identification and client communication.
• If needed, conducts client presentations.
• Conducts client problem/ needs analysis
• Creates contract-winning proposals for current and prospective clients.
• Collaborates with the technical team for the needed scope of work, assumption dependencies and constraints or any other technical specifications needed to translate specific requirements into a quantitative value.
• Collaborate with design and production teams to ensure contracted product specifications are executed on time and as agreed.
• Become a subject matter expert on our business products, processes, and operations, and remain up-to-date on industry news.
• Collaborates with immediate head in the development of new businesses.

Key Responsibilities

Strategic Relationship Management

Build and nurture deep, long-term partnerships with key stakeholders and high-value accounts, ensuring consistent satisfaction and retention.

Account Growth & Acquisition

Drive revenue by identifying upsell/cross-sell opportunities and proactively pursuing new business leads through networking and strategic outreach.

Customer Success & Strategy

Monitor account health and provide tailored, data-driven solutions to help clients maximize the value of our platform.

Leadership & Mentorship

Act as a lead for the account management team, mentoring junior staff and providing guidance to ensure alignment with company and client goals.

Cross-Functional Collaboration

Partner with Product, Sales, and Support teams to translate client feedback into product improvements and ensure seamless service delivery.

Reporting & Analytics

Prepare and present regular reports on account performance, KPIs, and growth strategies to executive leadership.

What You’ll Do Daily

• Lead high-level client meetings and site visits.
• Resolve complex escalations by collaborating with internal technical and support teams.
• Analyze account data to identify "health" trends and potential risks.
• Maintain meticulous records of interactions to drive a unified customer experience.

Requirements

Educational Background

Business Administration, Marketing, Industrial Engineering, Management Engineering, Commerce, or any business-related course.

Specific Skills and Attitude

• Proven track record in sales, business development, or related role.
• Strong communication and interpersonal skills.
• Ability to manage complex projects and multi-task effectively.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Office Suite and CRM software.

Time Management Skills

Ability to travel, as needed.

Work Experience

• Must have at least two (2) to five (5) years of experience, working for an IT services and solutions company or a managed services company is not required but an advantage.
• Must have a strong understanding of technology, with hands-on experience in software development, IT services, or SaaS platforms
• Must have a proven track record in sales in a B2B industry.
• Experience in handling finances and working within specific timelines, an advantage.
• Must have extensive experience in conducting presentations and negotiating deals.
• Preferably with prior experience in the use of different CRMs and various productivity tools.

Requirements: