Water Billing & Customer Care Specialist

Watercare; Waikato; Vor Ort; NZD 42.000 - 62.000; Vollzeit

Zusammenfassung

Watercare Waikato is seeking a Customer Care Representative to deliver exceptional customer service for water and wastewater customers. You will provide specialist advice on billing, connections, and related services, working with the operations team to ensure accurate, timely billing and high customer satisfaction.

The role emphasises attention to detail, clear communication, and a collaborative approach across departments to resolve queries and improve customer experiences in our Waikato

Qualifikationen

• Strong communication and customer service skills.
• Ability to liaise with customers, operations and external providers.

Aufgaben

• Manage water billing data and ensure accuracy.
• Liaise with customers, operations and external service providers regarding water billing.
• Manage new connection applications.
• Respond to customer queries regarding connections.
• Ensure fault service requests from the WDC call centre are completed.

Kenntnisse

Customer service

Communication skills

Attention to detail

Team collaboration

Data management

Jobbeschreibung

Watercare Waikato is seeking a Customer Care Representative to deliver exceptional customer service for water and wastewater customers. You will provide specialist advice on billing, connections, and related services, working with the operations team to ensure accurate, timely billing and high customer satisfaction.

The role emphasises attention to detail, clear communication, and a collaborative approach across departments to resolve queries and improve customer experiences in our Waikato