Water Billing Coordinator - 20Hrs Per Week

Tauranga City Council; New Zealand; Vor Ort; NZD 26.000 - 42.000; Teilzeit

Benefits dieser Stelle

5 weeks’ annual leave

flexible hours

career development opportunities

Zusammenfassung

Tauranga City Council seeks a Water Billing Coordinator to support customers with water accounts, payments, and refunds. This role focuses on accurate billing, responding to emails and phone queries, and maintaining up-to-date water revenue systems.

Working 20 hours a week, Monday to Friday, you’ll manage direct debits, meter reading requests, and billing records, contributing to a responsive, efficient council service. Flexible hours and career development are offered.

Qualifikationen

• Great communication skills – especially over email and phone.
• A strong focus on helping customers.
• Good attention to detail.
• Able to manage your time and work independently.
• Comfortable working in a reactive, fast-paced environment.

Aufgaben

• Responding to customer emails and phone calls.
• Setting up and managing direct debit payments.
• Processing final water meter reading requests.
• Fixing issues with customer accounts or meter readings.
• Keeping billing records accurate and up to date.

Jobbeschreibung

Water Billing Coordinator - 20hrs per week

Company : Tauranga City Council Job Type : Full Time New Zealand

About the role

We’re looking for a Water Billing Coordinator to join our team, working 20 hours a week from Monday to Friday.

This role is all about helping customers with their water billing needs. You’ll respond to emails and phone calls, process payments and refunds, and make sure our water billing system is accurate and up to date.

Your main job is to make sure customers can pay or be paid by Council, and get help when they need it. You’ll also help maintain Council’s water revenue and billing systems.

Day-to-day tasks may include:

• Responding to customer emails and phone calls
• Setting up and managing direct debit payments
• Processing final water meter reading requests
• Fixing issues with customer accounts or meter readings
• Keeping billing records accurate and up to date

What you’ll need to succeed

• Great communication skills – especially over email and phone
• A strong focus on helping customers
• Good attention to detail
• Able to manage your time and work independently
• Comfortable working in a reactive, fast-paced environment

About Tauranga City Council

At Tauranga City Council, our work has a direct impact on the city and the people who call it home. From planning for growth to delivering everyday services, our teams help shape a city we can all be proud of.

If you’re collaborative, forward-thinking, and community minded, you’ll find meaningful work and opportunity here.

Benefits

• 5 weeks’ annual leave
• flexible hours
• career development opportunities

We’re committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.

If you need any support or adjustments to take part in our recruitment process, please contact our Talent Acquisition team at [e-mail]

• You must have the legal right to live and work in New Zealand to apply for this role.
• Tauranga City Council does not accept unsolicited contact or applications from recruitment agencies. We will not pay fees or commissions related to unsolicited contact.

Applications will close Sunday 20th September