Customer Champion - Billing And Payments

Watercare Services Ltd; New Zealand; On-site; NZD 48,000 - 60,000; Full time

Job summary

Watercare Services Ltd is seeking a Customer Champion for Billing and Payments to join Auckland's leading water utility. You will deliver specialist billing support and exceptional service in a fast-paced contact centre, with potential to rotate into Payments, Collections, New Connections and Faults as needed.

You will thrive in a high-volume environment, possess strong communication skills, and work a rotating roster between early to late shifts Monday–Sunday.

Qualifications

• Experience in a high-volume contact centre environment.
• Experience in accounts receivable, accounts payable and billing.

Responsibilities

• Provide specialist support on all aspects of water billing.
• Deliver exceptional customer service across multi-channel contacts.
• Assist in other Retail group areas (Payments/Collection, New Connections and Faults) as required.

Skills

High-volume contact centre

Billing/invoicing

Strong communication

Multi-tasking

Problem solving

Job description

Customer Champion - Billing and Payments

Job Description - Customer Champion - Billing and Payments

When the water is healthy, the land and the people are healthy

There's never been a better time to join Watercare. We're delivering a $15.2 billion, 10-year capital investment programme, the largest in our history, creating opportunities to work on transformative infrastructure, sustainability and digital projects that will shape Auckland's future. With more than $4 million invested every day, you'll be part of work that makes a lasting difference to our communities and environment.

This is your opportunity to work in Watercare's fantastic contact centre, where you will have the flexibility for a work life balance!!

As a Customer Champion you will be responsible for providing exceptional customer service to our customers. You will provide specialist support and advice on all aspects of water and wastewater billing. You will also have the opportunity to utilize your strong contact centre and customer services experience which may enable you to work in other areas of the Retail group (Payments / Collection, New Connections and Faults), depending on work requirements.

You are a customer centric strong communicator who is comfortable working in a fast-paced environment. You are technically savvy, and enjoy problem solving.

• Proven experience working within a high-volume, multi-channel contact Centre environment
• Previous experience in accounts receivable, accounts payable and billing
• Strong written and oral communication skills with an excellent telephone manner
• The ability to multi-task and meet customer expectations with speed and accuracy
• A logical approach to problem analysis and resolution

Hours of work: Rotating roster between the hours of 8.00am and 7.00pm Monday to Friday. Saturday and Sunday 8.30am -5.00pm

We offer a competitive salary and staff benefits package including:

• Training and development opportunities
• Life and income protection insurance plans
• Generous parental leave
• Employee discounts at a range of large retailers