Customer Care Representive

Watercare Services Limited; Hamilton; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Training and development

Life and income protection

Parental leave

Employee discounts

Remuneration reviews

Health and wellbeing

Flexible working

Additional leave options

Job summary

Watercare Services Limited in Hamilton is seeking a Customer Care Representative to deliver high-quality customer service for water and wastewater customers. You will provide specialist billing support, manage connections, and liaise with operations to ensure accurate, timely water billing and smooth customer experiences.

The role emphasizes attention to detail, strong communication, and the ability to work collaboratively across operations and infrastructure teams.

Qualifications

• Strong communication skills, both verbal and written.
• Excellent attention to detail and accuracy in billing data.
• Ability to work collaboratively across teams.
• Experience with accounts receivable, accounts payable and billing would be advantageous.

Responsibilities

• Manage water billing data and ensure accurate information is stored.
• Liaise with customers, operations and external service providers regarding water billing.
• Manage new connection applications.
• Respond to customer queries regarding connections.
• Ensure fault service requests from the WDC call centre are completed.

Skills

Communication skills

Attention to detail

Customer service

Billing experience

Job description

Competitive salary and great benefits on offer!

He kōrero mō mātou | About Watercare Ki te ora te wai, ka ora te whenua, ka ora te tangata When the water is healthy, the land and the people are healthy There's never been a better time to join Watercare. We're delivering a $15.2 billion, 10-year capital investment programme, the largest in our history, creating opportunities to work on transformative infrastructure, sustainability and digital projects that will shape Auckland's future. With more than $4 million invested every day, you'll be part of work that makes a lasting difference to our communities and environment.

He whakamārama mō te tūranga mahi | About the role We currently have a vacancy for a Customer Care Representative to join our Waikato Office. If you have outstanding communication skills and a real passion for helping customers, then we want you! As a Customer Care representative, you will provide customer service to our water and wastewater customers. You will be required to provide specialist support and advice on all aspects of water and wastewater and have a general understanding of the stormwater services. Working with the operations team you will help to lift customer experience and ensure meter and water charging is accurate, on time and delivered to the high standard that our customers expect. You will also:

• Manage the water billing data, ensuring accurate information is stored.
• Liaise with customers, operations and external service providers regarding water billing
• Manage new connection applications
• Respond to all customer queries regarding connections
• Ensure fault service requests from the WDC call centre are appropriately complete

Ngā pūkenga e rapu nei mātou | About you You will have strong attention to detail and be a customer savvy superstar who loves engaging with other areas of the business - especially in our Operations and Infrastructure teams. You'll also have excellent verbal and written communication skills with the ability to adapt your style to the individual. The successful candidate will be able to demonstrate the ability to develop data and manage data collection systems while being a collaborative team player. Previous experience in accounts receivable, accounts payable and billing would be advantageous for this opportunity.

Ngā hua mōu | What's in it for you We offer a competitive salary and staff benefits package including:

• Training and development opportunities
• Life and income protection insurance plans
• Generous parental leave
• Employee discounts at a range of large retailers

Perks and benefits

• Yearly performance-based remuneration reviews
• Life and income protection insurance
• Health and wellbeing support
• Discounts galore!
• Learning and development programmes
• Flexible working
• Option to purchase additional leave
• Additional parental leave and partner entitlements

Watercare is New Zealand's largest water and wastewater utility, delivering more than 400 million litres of water to Auckland every day. We're delivering a $15.2 billion, 10-year capital investment programme, the largest in our history, to support Auckland's growth, strengthen climate resilience and provide safe, sustainable water services for future generations. Join us and be part of transformative infrastructure, digital and environmental projects that make a lasting impact on Auckland and the communities we serve.

We're big enough to get things done and small enough that you make a difference!

Watercare is New Zealand's largest water and wastewater utility, delivering more than 400 million litres of water to Auckland every day. We're delivering a $15.2 billion, 10-year capital investment programme, the largest in our history, to support Auckland's growth, strengthen climate resilience and provide safe, sustainable water services for future generations. Join us and be part of transformative infrastructure, digital and environmental projects that make a lasting impact on Auckland and the communities we serve.