Customer Care Representive

Watercare; Waikato; On-site; NZD 42,000 - 62,000; Full time

Job summary

Watercare Waikato is seeking a Customer Care Representative to deliver exceptional customer service for water and wastewater customers. You will provide specialist advice on billing, connections, and related services, working with the operations team to ensure accurate, timely billing and high customer satisfaction.

The role emphasises attention to detail, clear communication, and a collaborative approach across departments to resolve queries and improve customer experiences in our Waikato

Qualifications

• Strong communication and customer service skills.
• Ability to liaise with customers, operations and external providers.

Responsibilities

• Manage water billing data and ensure accuracy.
• Liaise with customers, operations and external service providers regarding water billing.
• Manage new connection applications.
• Respond to customer queries regarding connections.
• Ensure fault service requests from the WDC call centre are completed.

Skills

Customer service

Communication skills

Attention to detail

Team collaboration

Data management

Job description

Customer Care Representive# Watercare Careers## Customer Care RepresentiveApply: Waikato: Full time: Posted Today: End Date: November 4, 2026 (6 days left to apply): JR101550**He kōrero mō mātou | About Watercare** Ki te ora te wai, ka ora te whenua, ka ora te tangata*When the water is healthy, the land and the people are healthy* There's never been a better time to join Watercare. We're delivering a $15.2 billion, 10-year capital investment programme, the largest in our history, creating opportunities to work on transformative infrastructure, sustainability and digital projects that will shape Auckland's future. With more than $4 million invested every day, you'll be part of work that makes a lasting difference to our communities and environment. **He whakamārama mō te tūranga mahi | About the role** We currently have a vacancy for a Customer Care Representative to join our Waikato Office. If you have outstanding communication skills and a real passion for helping customers, then we want you! As a Customer Care representative, you will provide customer service to our water and wastewater customers. You will be required to provide specialist support and advice on all aspects of water and wastewater and have a general understanding of the stormwater services.Working with the operations team you will help to lift customer experience and ensure meter and water charging is accurate, on time and delivered to the high standard that our customers expect.You will also:* Manage the water billing data, ensuring accurate information is stored.* Liaise with customers, operations and external service providers regarding water billing* Manage new connection applications* Respond to all customer queries regarding connections* Ensure fault service requests from the WDC call centre are appropriately complete**Ngā pūkenga e rapu nei mātou | About you** You will have strong attention to detail and be a customer savvy superstar who loves engaging with other areas of the business - especially in our Operations and Infrastructure teams. You'll also have excellent verbal and written communication skills with the ability to adapt your style to the individual. The successful candidate will be able to demonstrate the ability to develop data and manage data collection systems while being a collaborative team player. Previous experience in accounts receivable, accounts payable and billing would be advantageous for this opportunity.**Ngā hua mōu | What's in it for you**We offer a competitive salary and staff benefits package including: • Training and development opportunities • Life and income protection insurance plans • Generous parental leave • Employee discounts at a range of large retailers**Me pēhea te tono mai | How to Apply**Come and join our team! If you are looking for an exciting career opportunity with a fantastic team then please apply online today - careers.watercare.co.nz.