Customer Care Representive

Watercare Services Limited; Waikato; On-site; NZD 52,000 - 65,000; Full time

Benefits offered by this job

Training and development opportunities

Life and income protection insurance

Generous parental leave

Employee discounts at retailers

Job summary

Watercare Services Limited is seeking a Customer Care Representative for our Waikato Office. You will deliver expert customer service for water and wastewater inquiries, provide specialist advice, and support meter and water charging accuracy to meet high standards.

Key duties include managing billing data, liaising with customers and providers, handling new connections, and responding to connection-related queries. Experience in accounts receivable/payable is a plus and teamwork is essential.

Qualifications

• Strong attention to detail and accuracy in handling customer information.
• Excellent verbal and written communication skills across diverse customer needs.
• Ability to develop and manage data collection systems.

Responsibilities

• Manage water billing data and ensure accuracy of information.
• Liaise with customers, operations and external service providers regarding billing.
• Manage new connection applications and respond to customer queries about connections.
• Ensure fault service requests from the call centre are completed.
• Collaborate with Operations and Infrastructure to improve customer experience.

Skills

Customer service

Communication

Data entry

Billing knowledge

Tools

Billing software

CRM software

Accounts software

Job description

He kōrero mō mātou | About Watercare

Ki te ora te wai, ka ora te whenua, ka ora te tangata. When the water is healthy, the land and the people are healthy. There's never been a better time to join Watercare. We're delivering a $15.2 billion, 10-year capital investment programme, the largest in our history, creating opportunities to work on transformative infrastructure, sustainability and digital projects that will shape Auckland's future. With more than $4 million invested every day, you'll be part of work that makes a lasting difference to our communities and environment.

He whakamārama mō te tūranga mahi | About the role

We currently havea vacancy for aCustomer Care Representative to join our Waikato Office. If you have outstanding communication skills and a real passion for helping customers, then we want you! As a Customer Care representative, you will provide customer service to our water and wastewater customers. You will be required to provide specialist support and advice on all aspects of water and wastewater and have a general understanding of the stormwater services. Working with the operations team you will help to lift customer experience and ensure meter and water charging is accurate, on time and delivered to the high standard that our customers expect.

• Manage the water billing data, ensuring accurate information is stored.
• Liaise with customers, operations and external service providers regarding water billing
• Manage new connection applications
• Respond to all customer queries regarding connections
• Ensure fault service requests from the WDC call centre are appropriately complete

Ngā pūkenga e rapu nei mātou | About you

You willhave strong attention to detail and be a customer savvy superstar who loves engaging with other areas of the business - especially in our Operations and Infrastructure teams. You'll also have excellent verbal and written communication skills with the ability to adapt your style to the individual. The successful candidate will be able to demonstrate the ability to develop data and manage data collection systems while being a collaborative team player.

Previous experience in accounts receivable, accounts payable and billing would be advantageous for this opportunity.

Ngā hua mōu | What's in it for you

We offer a competitive salary and staff benefits package including:

• Training and development opportunities
• Life and income protection insurance plans
• Generous parental leave
• Employee discounts at a range of large retailers