Tech Support Analyst – Service Desk & Workplace Tech

PwC

Auckland

On-site

NZD 55,000 - 75,000

Full time

3 days ago

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Benefits offered by this job

Flexible working

Extra annual leave

Recognition days off

Job summary

PwC New Zealand is seeking a Technology Support Analyst in Auckland for a 12-month leave-cover role. You will provide Level 1/2 end-user support, handle incidents and service requests, and assist with device provisioning, AV/VC needs, and equipment repairs.

The role emphasizes strong customer service and cross-team collaboration to keep staff productive. You will support purchasing coordination, asset management, andinitiatives to improve self-service and automation, while collaborating with PwC

Qualifications

Experience in a Service Desk, desktop support or corporate technology support environment.
Strong customer service, communication, troubleshooting and organisational skills.
Ability to manage competing priorities and maintain asset records.

Responsibilities

Provide Level 1 and 2 end-user support for technology and applications; escalate when needed.
Manage incidents and requests through to resolution with proper access provisioning.
Deliver face-to-face Tech Lounge support for devices, peripherals and AV/VC needs.
Prepare, deploy and coordinate repairs for devices; maintain asset records.
Assist with technology purchasing: obtain quotes, compare pricing, coordinate orders.
Collaborate with NZiT, Workplace Technology, PwC Global IT and suppliers to resolve issues.
Identify recurring issues and contribute to knowledge articles and improvements.