Remote Service Desk Technician – Level 1/2 (NZ)

Tech Success; Auckland; Remote; NZD 48,000 - 62,000; Full time

Benefits offered by this job

Remote work

Career development

On-site visits

Job summary

Tech Success is hiring a Level 1/2 Service Desk Technician based in Auckland, New Zealand. The role is predominantly work-from-home with occasional travel to client sites.

You will support Microsoft 365 environments, manage user accounts, and assist with endpoint management in a modern cloud environment. Ideal candidates have 2+ years in IT service desk roles, strong customer service skills, and a willingness to grow into Level 2 responsibilities.

Qualifications

• Two+ years in an IT Service Desk or Helpdesk role.
• Experience supporting Microsoft 365 environments.
• Working knowledge of Microsoft Entra ID and Active Directory.
• Experience with Exchange Online, including shared mailbox access and permissions.
• Familiarity with SharePoint Online and user access management.
• Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPNs).
• Troubleshooting Windows 10/11 endpoints.
• Familiarity with IT ticketing systems and remote support tools.
• Strong written and verbal communication; able to explain tech to non-tech users.
• Driver’s license and willingness to travel to client sites.

Responsibilities

• Provide Level 1 and Level 2 support to end users in NZ/Australia.
• Troubleshoot hardware, software, Microsoft 365, and IT issues.
• Manage incidents and service requests within SLA targets.
• Administer M365, Entra ID, AD, and Exchange Online; manage accounts and permissions.
• Support Intune and endpoint management; configure devices.
• Assist with SharePoint Online administration and access control.
• Troubleshoot Windows devices, printers, networking, and VPNs.
• Onboard/offboard users; provisioning and access control.
• Document resolutions; update knowledge bases and procedures.
• Escalate complex issues to senior engineers with clear notes.

Skills

Microsoft 365

Active Directory

Azure Entra ID

Exchange Online

SharePoint Online

Networking basics

Windows 10/11

ITIL knowledge

On-call support

Remote support

VPNs

Communication

Tools

ConnectWise

Microsoft Intune

PowerShell

Job description

Tech Success is hiring a Level 1/2 Service Desk Technician based in Auckland, New Zealand. The role is predominantly work-from-home with occasional travel to client sites.

You will support Microsoft 365 environments, manage user accounts, and assist with endpoint management in a modern cloud environment. Ideal candidates have 2+ years in IT service desk roles, strong customer service skills, and a willingness to grow into Level 2 responsibilities.