Technology Support Analyst - Service Desk & Workplace Technology - FTC

PwC; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working

Extra annual leave

Recognition days off

Job summary

PwC New Zealand is seeking a Technology Support Analyst in Auckland for a 12-month leave-cover role. You will provide Level 1/2 end-user support, handle incidents and service requests, and assist with device provisioning, AV/VC needs, and equipment repairs.

The role emphasizes strong customer service and cross-team collaboration to keep staff productive. You will support purchasing coordination, asset management, andinitiatives to improve self-service and automation, while collaborating with PwC

Qualifications

• Experience in a Service Desk, desktop support or corporate technology support environment.
• Strong customer service, communication, troubleshooting and organisational skills.
• Ability to manage competing priorities and maintain asset records.

Responsibilities

• Provide Level 1 and 2 end-user support for technology and applications; escalate when needed.
• Manage incidents and requests through to resolution with proper access provisioning.
• Deliver face-to-face Tech Lounge support for devices, peripherals and AV/VC needs.
• Prepare, deploy and coordinate repairs for devices; maintain asset records.
• Assist with technology purchasing: obtain quotes, compare pricing, coordinate orders.
• Collaborate with NZiT, Workplace Technology, PwC Global IT and suppliers to resolve issues.
• Identify recurring issues and contribute to knowledge articles and improvements.

Skills

Service Desk

Desktop support

Incident management

Customer service

Education

Relevant IT qualification

Tools

ITIL

AV/VC

Job description

Kia ora, Innovate. Build. Reinvent. Make your tech skills count at PwC New Zealand.

At PwC, our purpose is clear: to build trust in society and solve important problems. This is a place to keep growing. You’ll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa.

Ngą kōrero mo tēnei tūraanga / About the role

As a Technology Support Analyst in our Internal Firm Services team, you’ll provide responsive, practical technology support across PwC New Zealand. This Auckland-based, 12-month leave-cover role combines Service Desk operations, onsite Tech Lounge coverage and technology procurement coordination, helping our people stay connected and productive while supporting strong local service delivery and alignment with PwC Global IT.

• Providing Level 1 and Level 2 support for end-user technology, applications, incidents and service requests, with clear communication and appropriate escalation.
• Managing incidents and requests through to resolution, including approved access provisioning and joiner, mover and leaver activities.
• Delivering friendly, face-to-face Tech Lounge support for laptops, mobile devices, peripherals, workplace applications and basic meeting room or AV/VC needs.
• Preparing, deploying, replacing and coordinating repairs for devices while maintaining accurate equipment and asset records.
• Supporting approved technology purchasing by obtaining quotations, comparing supplier pricing and coordinating requests, orders, deliveries and follow-ups.
• Working with NZiT specialists, Workplace Technology, PwC Global IT and suppliers to resolve local issues and maintain effective handoffs.
• Identifying recurring issues and contributing to knowledge articles, service analysis, automation, self-service and other practical service improvements.

Ngą pūkenga ka kawea mai e koe, ka whakawhanakehia rānei i tēnei tūraanga / Skills you will bring or develop in this role

• A relevant IT qualification or equivalent practical experience.
• Practical knowledge of Windows, end-user devices, common workplace applications and incident or request management.
• Experience in a Service Desk, desktop support or corporate technology support environment.
• Strong customer service, communication, troubleshooting and organisational skills, with confidence supporting people remotely and onsite.
• The ability to manage competing operational priorities and maintain accurate access, purchasing and asset records.
• Experience with access provisioning, onboarding and offboarding, Tech Lounge or walk-up support, AV/VC, device lifecycle services, procurement coordination or asset administration would be an advantage.
• An IT service management certification such as ITIL would be desirable.

If you don’t meet every requirement, we still want to hear from you. Your skills and potential may be a great fit.

Ngą āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ

• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways
• Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.
• Flexibility - Flexible working; supportive coaching culture
• Time off - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave

Nau mai ĕng ąmwa / We encourage early applications: This role may close before the listed date if we identify a suitable candidate.

Atamai hangahanga / A.I. usage: Please note that secure, A.I.-enabled tools may support parts of our recruitment process, but all applications are reviewed and decisions made by our people.

Travel Requirements Not Specified

Available for Work Visa Sponsorship? No Job Posting End Date

Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.

We’re not currently partnering with recruitment agencies for this role.