Desktop Support - CONTRACT

Robert Half Technology; Auckland; Vor Ort; NZD 55.000 - 75.000; Vollzeit

Zusammenfassung

Robert Half Technology in Auckland is seeking a proactive Desktop Support Engineer to join our onsite IT team. You will resolve level 1-2 incidents, support VIP users, and help drive smoother operations for NZ-wide users.

The role focuses on Windows 11 rollout, Intune, Autopilot, and ongoing MS 365 support. You’ll collaborate with the wider IT team to implement practical process improvements and maintain high service levels.

Qualifikationen

• Experience as a Helpdesk/Desktop Support Engineer.
• Experience with Windows 11 rollout projects using Intune and Autopilot.
• Strong written and verbal communication skills.

Aufgaben

• Support all IT incidents & requests at level 1-2.
• Clearly communicate with VIP staff onsite.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and peripherals.

Kenntnisse

Desktop support

Intune

Autopilot

Windows 11

O365

Communication skills

Tools

Intune

Autopilot

O365

Jobbeschreibung

A well known professional services firm with multiple locations within New Zealand, this organisation are enjoying their beautiful new offices in the heart of the city overlooking the harbour. Operating for almost 150 years, this is one of the oldest organisations in New Zealand with a strong global network as well. Winning awards and having plenty of independent endorsements, this is certainly an organisation going places!

The Role

This role is a Desktop support position based in the Auckland office, supporting users throughout New Zealand. With this in mind, you will assist with any level 1 & 2 requirements that users encounter throughout their daily tasks. Be prepared to hop on your feet and move around the office to swiftly resole incidents for a number of VIP users. You will work closely with the wider IT Team and your manager to think of process improvements that can be implemented to provide smoother support to all. On top of the day-to-day tasks, you will also be working through a Windows 11 rollout, using Intune and Autopilot followed by an iPhone upgrade project.

Duties

• Support all IT incidents & requests to a level 1-2 capacity
• Clearly communicate with VIP staff onsite
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals

Skills & Experience

• Prior experience as a Helpdesk / Desktop Support Engineer
• Experience with Intune & Autopilot in Windows 11 environment
• Knowledge of the MS Stack inclusive of O365
• Strong communication skills, both written and verbal

This role is onsite 5 days / week in Auckland CBD.

Job Reference No: 06900-0013529789