Service Desk Analyst: Elevate End-User Tech Support

Te Whatu Ora - Health New Zealand; Wellington; On-site; NZD 55,000 - 75,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking a Service Desk Analyst to be the first point of contact for technical support, assisting users with Level 1 issues and service requests, remotely or via escalation. You willlog tickets, manage requests, and work closely with Senior Analysts and Team Lead to keep digital operations running smoothly.

The role focuses on delivering excellent customer experiences, maintaining IT services, and contributing to a proactive service desk environment within

Qualifications

• At least 2 years' experience in customer service or support roles.
• Experience logging, managing, and resolving customer queries and support tickets efficiently.
• Strong communication and relationship-building skills.
• Previous experience in an IT Service or Support Desk environment is preferred but not required.
• Willingness to learn and grow technical skills; certifications are an advantage but not essential.

Responsibilities

• Provide responsive and effective technical support to Health NZ kaimahi.
• Resolve Level 1 technical issues and service requests, remotely or by escalation to the right teams.
• Log, track, and manage tickets to ensure timely resolution.
• Collaborate with Senior Analysts and Team Lead to maintain smooth digital operations and deliver outstanding customer support.

Skills

Customer service

Communication

Problem solving

Ticketing

Organizational skills

Job description

Health New Zealand | Te Whatu Ora is seeking a Service Desk Analyst to be the first point of contact for technical support, assisting users with Level 1 issues and service requests, remotely or via escalation. You willlog tickets, manage requests, and work closely with Senior Analysts and Team Lead to keep digital operations running smoothly.

The role focuses on delivering excellent customer experiences, maintaining IT services, and contributing to a proactive service desk environment within