Service Desk Analyst: IT Support & End-User Tech

JobSpace; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

Fujitsu in Auckland seeks a Service Desk Analyst to provide 1st and 2nd line IT support during business hours. You will log, triage, and resolve incidents and service requests, offering high levels of customer service while following defined procedures.

The role requires a 12-month background in IT support, strong communication skills, and familiarity with Active Directory. Availability for Australian/ NZ business hours and a customer-focused mindset are essential.

Qualifications

• Experience in a customer service role for at least 12 months.
• Excellent communication and teamwork skills.
• Citizens/PR only.

Responsibilities

• Provide 1st/2nd level service desk support for incidents and service requests.
• Log calls and follow Service Desk scripts to record and resolve issues.
• Escalate complex incidents to 2nd level or third-party providers as needed.
• Maintain communication with end users during resolution to manage expectations.
• Ensure incidents and service requests meet contractual service levels.
• Close incidents and service requests when resolved per procedures.
• Assist Team Leader with other duties as required.

Skills

Microsoft Desktops & Apps

Active Directory

Remote access management

Job description

Fujitsu in Auckland seeks a Service Desk Analyst to provide 1st and 2nd line IT support during business hours. You will log, triage, and resolve incidents and service requests, offering high levels of customer service while following defined procedures.

The role requires a 12-month background in IT support, strong communication skills, and familiarity with Active Directory. Availability for Australian/ NZ business hours and a customer-focused mindset are essential.