IT Support Analyst: First-Line Service & Training

Porirua City Council; Porirua; On-site; NZD 60,000 - 80,000; Full time

Job summary

Porirua City Council in Porirua, NZ, is seeking a Business and Technology Support Analyst to join our Business Technology Group. This full‑time, on‑site role focuses on delivering first‑level IT support to staff across a broad range of technologies, with a strong customer-service and delivery focus.

Ideal candidates will be willing to train a new graduate, have ITIL knowledge, and be adept at communicating clearly to train users and build stakeholder relationships.

Qualifications

• Experience in IT support or willingness to train a new grad.
• Customer-first attitude and strong communication skills.
• Ability to learn quickly and improve ways of working.
• Working knowledge of ITIL and Microsoft products.
• Ability to train others and maintain stakeholder relationships.

Responsibilities

• Be the first point of contact for staff seeking technical assistance.
• Provide customer support over the phone or face-to-face.
• Keep the customer updated and informed.
• Actively promote IT systems, standards, policies and services.
• Provide assistance and facilitate training to in-house system users.

Skills

IT support

Customer service

Communication skills

Relationship management

ITIL

Microsoft products

Tools

Microsoft Office

Remote support tools

Job description

Porirua City Council in Porirua, NZ, is seeking a Business and Technology Support Analyst to join our Business Technology Group. This full‑time, on‑site role focuses on delivering first‑level IT support to staff across a broad range of technologies, with a strong customer-service and delivery focus.

Ideal candidates will be willing to train a new graduate, have ITIL knowledge, and be adept at communicating clearly to train users and build stakeholder relationships.