SME Account Growth Manager

Custom Fleet; Auckland; On-site; NZD 70,000 - 95,000; Full time

Benefits offered by this job

Annual performance bonus

Take 5 program - extra week of annual/

Parental Leave - 12 weeks paid

Company funded social events

Dress for your day

Diversity Network

Degreed learning platform access

Reward and recognition programs

Wellbeing leave

Job summary

Custom Fleet is seeking an SME Account Manager in Auckland to own and grow a portfolio of SME customers, delivering standout service and hitting monthly targets.

You will be the go‑to partner, build trust, drive retention, uncover growth opportunities, and work with internal teams to ensure seamless end‑to‑end outcomes. This hands‑on role blends account management, customer service and commercial thinking, with CRM updates and ongoing opportunities to improve customer experience.

Qualifications

• Degree in Business or a related discipline highly regarded.
• At least 2+ years’ experience in client account management, ideally within a B2B service environment.
• Experience or exposure to fleet management, leasing or automotive services.

Responsibilities

• Own and grow a portfolio of SME customers, focusing on retention and long‑term value.
• Be the friendly, knowledgeable first point of contact for customer and supplier enquiries.
• Deliver high‑quality service within SLAs and drive commercial opportunities.
• Proactively manage Account Replacement Plans and Vehicle Optimisations across Modifications.
• Collaborate with internal teams to deliver seamless, end‑to‑end customer outcomes.
• Support workflows such as quote generation, analysis and customer onboarding.

Skills

Customer service

Account management

Relationship building

Multitasking

Attention to detail

Collaboration

Microsoft Office

Education

Degree in Business or related discipline

2+ years in client account management

Experience in fleet management / automotive services

Job description

Custom Fleet is seeking an SME Account Manager in Auckland to own and grow a portfolio of SME customers, delivering standout service and hitting monthly targets.

You will be the go‑to partner, build trust, drive retention, uncover growth opportunities, and work with internal teams to ensure seamless end‑to‑end outcomes. This hands‑on role blends account management, customer service and commercial thinking, with CRM updates and ongoing opportunities to improve customer experience.