Hybrid SME Client Success Manager

Aon plc; Whanganui; Ibrido; NZD 65.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Hybrid working arrangements

Employee Assistance Programme (EAP)

Descrizione del lavoro

Aon plc in New Zealand is seeking a client-focused SME specialist to manage an existing and growing SME portfolio, delivering high-quality client support and facilitating risk management. You will work with Claims and ABS colleagues to provide timely solutions.

Based in Whanganui or New Plymouth, this role offers hybrid working arrangements and the opportunity to build lasting client relationships while leveraging data and process improvements to drive efficiency and a superior client experience.

Competenze

• Client-first mindset with a focus on delivering great outcomes for SME clients.
• Clear and professional communication in written and verbal form.
• Collaborative approach with Claims, ABS and internal teams to support the client journey.
• Commercial awareness to understand client needs and match to solutions.
• Proactive problem solving and follow-up to resolve issues for clients and colleagues.
• Resilience and adaptability in a dynamic, changing environment.

Mansioni

• Manage end-to-end client journey, ensuring timely support across SME portfolio.
• Lead renewal and mid-term discussions, aligning advice with client needs.
• Contribute to client planning with Client Directors/Managers.
• Optimize systems and processes to boost efficiency and client experience.
• Champion continuous improvement using data insights and best practices.

Conoscenze

Client-first mindset

Strong communication skills

Collaborative approach

Commercial awareness

Problem-solving mindset

Resilience and adaptability

Formazione

L5 Fire and General Qualification

Descrizione del lavoro

Aon plc in New Zealand is seeking a client-focused SME specialist to manage an existing and growing SME portfolio, delivering high-quality client support and facilitating risk management. You will work with Claims and ABS colleagues to provide timely solutions.

Based in Whanganui or New Plymouth, this role offers hybrid working arrangements and the opportunity to build lasting client relationships while leveraging data and process improvements to drive efficiency and a superior client experience.