SME Client Success Lead

Aon plc; Auckland; Hybrid; NZD 85,000 - 115,000; Full time

Benefits offered by this job

Health and Life Insurance

Hybrid working arrangements

Employee Assistance Programme (EAP)

Job summary

Aon plc in Auckland is seeking an SME Client Executive to deliver outstanding service to existing and new clients across the SME portfolio. You will own the end-to-end client journey, collaborate with Claims and ABS colleagues to ensure timely support, and promote services to meet client needs.

You will lead renewal and mid-term discussions, analyze data to drive improvements, and work with the wider team to deliver scalable, compliant solutions while maintaining a high standard of client

Qualifications

• Client-first mindset with a focus on delivering great client outcomes.
• Excellent written and verbal communication to explain insurance concepts clearly.
• Collaborative approach across regional teams and internal colleagues.
• Commercial awareness to match client needs with suitable solutions.
• Proactive problem solving and ability to resolve issues for clients and colleagues.
• Resilience and adaptability to changing priorities and environments.
• L5 Fire and General Qualification or equivalent insurance credential.

Responsibilities

• Manage end-to-end client journey with Claims and ABS colleagues for timely support.
• Lead renewal and mid-term discussions ensuring accuracy and alignment with client needs.
• Contribute to client planning alongside Client Directors/Managers.
• Optimise systems and processes to drive efficiency, scalability, and compliance.
• Champion continuous improvement using data insights and best practices.

Skills

Client-first mindset

Strong communication skills

Collaborative approach

Commercial awareness

Problem-solving mindset

Resilience and adaptability

L5 Fire and General Qualification

Job description

Aon plc in Auckland is seeking an SME Client Executive to deliver outstanding service to existing and new clients across the SME portfolio. You will own the end-to-end client journey, collaborate with Claims and ABS colleagues to ensure timely support, and promote services to meet client needs.

You will lead renewal and mid-term discussions, analyze data to drive improvements, and work with the wider team to deliver scalable, compliant solutions while maintaining a high standard of client