Account Manager - SME

Custom Fleet; Auckland; On-site; NZD 70,000 - 95,000; Full time

Benefits offered by this job

Annual performance bonus

Take 5 program - extra week of annual/

Parental Leave - 12 weeks paid

Company funded social events

Dress for your day

Diversity Network

Degreed learning platform access

Reward and recognition programs

Wellbeing leave

Job summary

Custom Fleet is seeking an SME Account Manager in Auckland to own and grow a portfolio of SME customers, delivering standout service and hitting monthly targets.

You will be the go‑to partner, build trust, drive retention, uncover growth opportunities, and work with internal teams to ensure seamless end‑to‑end outcomes. This hands‑on role blends account management, customer service and commercial thinking, with CRM updates and ongoing opportunities to improve customer experience.

Qualifications

• Degree in Business or a related discipline highly regarded.
• At least 2+ years’ experience in client account management, ideally within a B2B service environment.
• Experience or exposure to fleet management, leasing or automotive services.

Responsibilities

• Own and grow a portfolio of SME customers, focusing on retention and long‑term value.
• Be the friendly, knowledgeable first point of contact for customer and supplier enquiries.
• Deliver high‑quality service within SLAs and drive commercial opportunities.
• Proactively manage Account Replacement Plans and Vehicle Optimisations across Modifications.
• Collaborate with internal teams to deliver seamless, end‑to‑end customer outcomes.
• Support workflows such as quote generation, analysis and customer onboarding.

Skills

Customer service

Account management

Relationship building

Multitasking

Attention to detail

Collaboration

Microsoft Office

Education

Degree in Business or related discipline

2+ years in client account management

Experience in fleet management / automotive services

Job description

ABOUT US

At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.

When you join the Custom Fleet family, you’re joining a business that isGoing Places. With Us,what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn’t everything, we are proud of our success and love it when we reach the #1 spot.

ABOUT THE ROLE

This SME Account Manager role reports to the SME Sales Manager - ANZ, who is based in Auckland. This role is all about owning and growing relationships with a portfolio of SME customers while delivering standout service and hitting, or exceeding, monthly targets!

You will be the go‑to partner for your customers building trust, driving retention and uncovering opportunities to grow volume and products within existing accounts. You will be successful in this role by understanding how your customers operate, you will help them run their fleets more efficiently, more safely and more confidently.

This is a hands‑on role that blends customer service, account management and commercial thinking. You will work closely with internal teams, keep CRM systems up to date and play an active role in improving how we serve our customers.

• Be the friendly, knowledgeable first point of contact for customer and supplier enquiries via phone and email.
• Deliver high‑quality service within agreed service level agreements (SLAs).
• Manage and grow a portfolio of SME customers, focusing on retention and long‑term value.
• Proactively manage Account Replacement Plans and Vehicle Optimisations across Modifications.
• Champion commercial excellence through strong account planning and salesforce discipline.
• Identify and uncover opportunities for volume, unit and product growth.
• Help customers get the most out of Custom Fleet’s products, services and technology.
• Work closely with internal stakeholders to deliver seamless and end‑to‑end customer outcomes.
• Support workflows such as quote generation, analysis and customer onboarding.

Other duties

• Spot inefficiencies in processes and suggest smarter ways of working.
• Actively contribute ideas to improve systems, processes and customer experience.
• Jump in to support additional tasks as needed to keep things running smoothly.

Education & Experience

Degree in Business or a related discipline highly regarded, or equivalent relevant experience.

At least 2+ years’ experience in client account management, ideally within a B2B service environment.

Other:

Experience or exposure to fleet management, leasing or automotive services.

ABOUT YOU

You are a people‑person with a commercial edge. You enjoy building strong relationships, solving problems and finding opportunities where others see obstacles. You are organised, proactive and thrive in a fast‑paced B2B environment where no two days look the same.

• Proven experience delivering excellent customer service in a B2B environment.
• Strong account management skills with a focus on customer retention and growth.
• Ability to juggle multiple priorities in a fast‑moving, deadline‑driven environment.
• High attention to detail with a commitment to accuracy and quality.
• Strong problem‑solving ability, resilience and a customer‑first mindset.
• Process‑oriented with the ability to manage multiple steps and stakeholders.
• A collaborative team player who builds trusted relationships across the business.
• Proficiency in Microsoft Word, Excel and PowerPoint.

Other

• High energy, positive attitude and a desire to make things better.
• Comfortable sharing ideas and contributing to innovation and system improvements.
• Able to adapt communication style to suit different customers and stakeholders.

FOR YOU

• Annual performance bonus
• Take 5 program - potential to earn an extra week of annual leave
• Gender-neutral Parental Leave - 12 weeks paid entitlement
• Company funded social events
• Dress for your day policy
• Intersection - our Diversity Network
• Ongoing investment in your growth including access to our digital learning platform - Degreed
• Reward and recognition programs
• Volunteer and community engagement opportunities
• Wellbeing leave

Unlawful Conduct Commitment

Custom Fleet is dedicated to maintaining a culture of respect where there is zero‑tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.

If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments, please let us know by emailingour recruitment team [e-mail] or call our Customer Service Team on18 681 - they will take your details and arrange for a return call from a member of the Talent Team.