Service Operations Lead – People, Performance & Customers

Terra Industrial New Zealand Limited; Hamilton; On-site; NZD 120,000 - 160,000; Full time

Job summary

Terra Industrial New Zealand Limited in Hamilton is seeking an experienced Service Manager to lead the service team and drive performance in the Waikato. Based at our Hamilton branch in Pukete, this hands-on leadership role emphasises developing people, delivering exceptional service and building lasting customer relationships.

You will lead a multidisciplinary team across service operations, collaborating with technicians, sales and support services to ensure consistently high service standards.

Qualifications

• Proven leadership experience within service or heavy equipment industries.
• Ability to coach and develop a diverse team.
• Strong customer-first mindset with long-term relationship focus.
• Clear communication and collaborative leadership style.
• Hands-on approach with initiative to improve operations.

Responsibilities

• Leading and developing your people
• Delivering for our customers
• Driving operational performance
• Building capability
• Working collaboratively
• Championing safety

Skills

Leadership experience

People development

Customer-first mindset

Communication

Decision making under pressure

Job description

Terra Industrial New Zealand Limited in Hamilton is seeking an experienced Service Manager to lead the service team and drive performance in the Waikato. Based at our Hamilton branch in Pukete, this hands-on leadership role emphasises developing people, delivering exceptional service and building lasting customer relationships.

You will lead a multidisciplinary team across service operations, collaborating with technicians, sales and support services to ensure consistently high service standards.