Service Advisor: Customer Champion & Workshop Liaison

Terra Industrial New Zealand Limited; Auckland; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Employer super contribution

Subsidised medical insurance

WorkRide bike programme

Purchasing privileges

Company culture based on values

Discount fuel card

Uniform & PPE provided

Annual flu vaccination

Individual development plans and培训

Job summary

Terra Industrial New Zealand Limited is seeking a proactive Service Advisor to deliver exceptional customer experiences across our Waikato, Auckland, and Northland regions. You will coordinate with workshop teams to keep jobs on track, prepare quotes, and open, update and close service calls using multiple systems.

This full-time role offers career development, a competitive salary, and benefits such as subsidised medical insurance, a bike programme, and access to regular training.

Qualifications

• Requires experience in a similar role in related industry.
• Ideally mechanical background or aptitude.
• Customer-focused approach in all interactions.
• Strong computer literacy and experience with quotation/invoicing processes.
• Highly organised with good process discipline.

Responsibilities

• Liaise with workshop teams to keep jobs on track and update service calls.
• Prepare quotes and problem-solve to deliver timely service.

Skills

Communication

Organisation

Problem solving

Tech literacy

Tools

Quotation/invoicing systems

Job description

Terra Industrial New Zealand Limited is seeking a proactive Service Advisor to deliver exceptional customer experiences across our Waikato, Auckland, and Northland regions. You will coordinate with workshop teams to keep jobs on track, prepare quotes, and open, update and close service calls using multiple systems.

This full-time role offers career development, a competitive salary, and benefits such as subsidised medical insurance, a bike programme, and access to regular training.