Service Manager

Terra Cat; Hamilton; Hybrid; NZD 90,000 - 120,000; Full time

Job summary

Terra Cat in Hamilton, NZ is seeking an experienced Service Manager to lead the Hamilton service team. You will drive day-to-day service performance, develop your people, and deliver a high-quality customer experience at Terra Cat’s Waikato site.

You will balance competing priorities, coach a diverse team, and foster strong relationships with customers and colleagues while maintaining a safety-first approach in a busy operation.

Qualifications

• Proven leadership experience within a service/maintenance environment.
• Ability to coach and develop a diverse team.
• Customer-first mindset with focus on relationships and outcomes.
• Clear, confident communication and collaborative leadership style.

Responsibilities

• Lead and develop theHamilton service team to deliver high-quality service.
• Drive day-to-day service operations and performance.
• Deliver excellent customer outcomes and satisfaction.
• Build capability within the team and across service functions.
• Work collaboratively with technicians, sales, and support services.
• Champion safety and promote a safe working environment.

Skills

Leadership experience

People development

Customer-first mindset

Clear communication

Decision making

Collaborative leadership

Job description

## Service ManagerApply: New Zealand | Waikato | Hamilton: New Zealand | Auckland | Auckland: Full time: Posted 4 Days Ago: End Date: October 28, 2026 (8 days left to apply): JR121905**Company :**Terra Industrial New Zealand Limited**Lead the team. Build capability. Deliver a service experience customers can rely on.** We’re looking for an experienced Service Manager to lead our Hamilton Service team and play an important role in the continued success of Terra Cat in the Waikato. Based at our Hamilton branch in Pukete, this is a hands-on leadership role where you’ll bring together people, customers and performance. You’ll lead from the front, build a strong and engaged team, and ensure our customers receive the responsive, high-quality service they expect from Terra Cat. Our Hamilton site brings together Technicians, Sales, Support Services and Managers, making this an opportunity to work closely across the wider branch rather than operating in isolation. **What you’ll be doing**You’ll take ownership of the day-to-day performance of the Service operation, with a strong focus on:* Leading and developing your people* Delivering for our customers* Driving operational performance* Building capability* Working collaboratively* Championing safety **What you’ll bring**We’re looking for someone who knows how to get the best from people while keeping customers and commercial outcomes firmly in sight. You’ll ideally bring:* Proven leadership experience within the service and/or heavy equipment industry, or a similar operational environment* The ability to lead, coach and develop a diverse team* A genuine customer-first mindset and confidence building long-term relationships* The ability to balance competing priorities and make good decisions in a busy operational environment* Clear, confident communication and a collaborative leadership style* A practical approach, plenty of initiative and the drive to keep improving how we do things What matters is your ability to lead people, understand the operation, ask the right questions and create an environment where your team can succeed. **Why Terra Cat?** Terra Cat is New Zealand’s Caterpillar dealer, backed by decades of experience and the strength of a globally recognised brand. Our ambition is to keep lifting the standard through our people, product and performance, while staying grounded in the relationships we build with our customers. If you’re a people-focused leader who enjoys the pace of an operational environment and gets satisfaction from seeing your team and customers succeed, we’d love to hear from you. Apply online now. Please include a CV and Cover letter.