Service Advisor (Technical)

Terra Industrial New Zealand Limited; Auckland; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Employer super contribution

Subsidised medical insurance

WorkRide bike programme

Purchasing privileges

Company culture based on values

Discount fuel card

Uniform & PPE provided

Annual flu vaccination

Individual development plans and培训

Job summary

Terra Industrial New Zealand Limited is seeking a proactive Service Advisor to deliver exceptional customer experiences across our Waikato, Auckland, and Northland regions. You will coordinate with workshop teams to keep jobs on track, prepare quotes, and open, update and close service calls using multiple systems.

This full-time role offers career development, a competitive salary, and benefits such as subsidised medical insurance, a bike programme, and access to regular training.

Qualifications

• Requires experience in a similar role in related industry.
• Ideally mechanical background or aptitude.
• Customer-focused approach in all interactions.
• Strong computer literacy and experience with quotation/invoicing processes.
• Highly organised with good process discipline.

Responsibilities

• Liaise with workshop teams to keep jobs on track and update service calls.
• Prepare quotes and problem-solve to deliver timely service.

Skills

Communication

Organisation

Problem solving

Tech literacy

Tools

Quotation/invoicing systems

Job description

Company : Terra Industrial New Zealand Limited Competitive remuneration, reviewed annually + lots of benefits Caterpillar dealership - renowned for training and career development Pivotal role between our customers and workshops

The role:

Joining our team of regional Service Advisors, this role is responsible providing exceptional customer experiences every day through on point communication and superb organisational skills. You will liaise with our workshop teams to keep jobs on track, prepare quotes, problem solve, and open, update and close service calls. You will be using multiple systems and apps so your technology skills will need to be top notch.

This role forms part of a regional team of 8 service advisors supporting our customers and teams across Waikato, Auckland, and Northland. The role can be based in either Wiri Auckland or Te Rapa, Hamilton.

What you get:

• A competitive, market tested salary
• Up to 6.5% employer contribution to your super fund
• Subsidised medical insurance
• Access to WorkRide – bike benefit programme
• Purchasing privileges
• A workplace that is guided by our values
• Discount fuel card
• Your uniform and required PPE
• Annual flu vaccination
• Individual development plans, regular training and career opportunities
• A supportive team and culture

We are seeking someone who:

• Has experience in a similar role in our, or a related, industry
• Ideally has a mechanical background or strong mechanical aptitude
• Puts the customer at the forefront of all interactions and decisions
• Possesses a high level of computer literacy and experience in the quotation and invoicing processes
• Is super organised, driving and following processes
• Possesses superior communication skills and a collaborative approach

This role requires you to work closely with other Terra staff to ensure our customers have a great experience every time, so first class communication and organisational skills are essential.