Service Operations Leader - Heavy Equipment

Sime Darby; Auckland; Vor Ort; NZD 110.000 - 140.000; Vollzeit

Zusammenfassung

Terra Cat is New Zealand’s Caterpillar dealer, and Terra Industrial New Zealand Limited is seeking an experienced Service Manager to lead our Hamilton Service team and deliver a service experience customers can rely on.

Based at our Hamilton branch in Pukete, this hands‑on leadership role brings together Technicians, Sales, Support Services and Managers to drive performance, build capability and ensure customer satisfaction.

Qualifikationen

• Leadership experience within service/heavy equipment industries.
• Ability to coach and develop a diverse team.
• Customer-first mindset with focus on long-term relationships.
• Strong communication and collaborative leadership style.
• Ability to balance priorities and make sound decisions.

Aufgaben

• Lead and develop the service team to deliver high-quality customer service.
• Take ownership of day-to-day performance of the Service operation.
• Drive operational performance and build capability across the team.
• Collaborate across technicians, sales, support services and managers.
• Champion safety and ensure compliance with relevant standards.
• Deliver for customers and build long-term relationships.

Kenntnisse

Leadership experience

People development

Customer focus

Communication skills

Jobbeschreibung

Terra Cat is New Zealand’s Caterpillar dealer, and Terra Industrial New Zealand Limited is seeking an experienced Service Manager to lead our Hamilton Service team and deliver a service experience customers can rely on.

Based at our Hamilton branch in Pukete, this hands‑on leadership role brings together Technicians, Sales, Support Services and Managers to drive performance, build capability and ensure customer satisfaction.