Service Operations Leader - Equipment & Team Growth

Terra Cat; Hamilton; Hybrid; NZD 90,000 - 120,000; Full time

Job summary

Terra Cat in Hamilton, NZ is seeking an experienced Service Manager to lead the Hamilton service team. You will drive day-to-day service performance, develop your people, and deliver a high-quality customer experience at Terra Cat’s Waikato site.

You will balance competing priorities, coach a diverse team, and foster strong relationships with customers and colleagues while maintaining a safety-first approach in a busy operation.

Qualifications

• Proven leadership experience within a service/maintenance environment.
• Ability to coach and develop a diverse team.
• Customer-first mindset with focus on relationships and outcomes.
• Clear, confident communication and collaborative leadership style.

Responsibilities

• Lead and develop theHamilton service team to deliver high-quality service.
• Drive day-to-day service operations and performance.
• Deliver excellent customer outcomes and satisfaction.
• Build capability within the team and across service functions.
• Work collaboratively with technicians, sales, and support services.
• Champion safety and promote a safe working environment.

Skills

Leadership experience

People development

Customer-first mindset

Clear communication

Decision making

Collaborative leadership

Job description

Terra Cat in Hamilton, NZ is seeking an experienced Service Manager to lead the Hamilton service team. You will drive day-to-day service performance, develop your people, and deliver a high-quality customer experience at Terra Cat’s Waikato site.

You will balance competing priorities, coach a diverse team, and foster strong relationships with customers and colleagues while maintaining a safety-first approach in a busy operation.