Service Operations Lead - Heavy Equipment

Sime Motors; Hamilton; Hybrid; NZD 100,000 - 130,000; Full time

Job summary

Terra Cat is seeking an experienced Service Manager to lead our Hamilton service team. Based at the Hamilton branch in Pukete, this hands-on leadership role brings together technicians, sales and support services to deliver a responsive, high-quality service experience for customers in the Waikato.

You will own day-to-day performance of the service operation, lead and develop people, deliver for customers, and drive operational performance while championing safety and capability building across

Qualifications

• Proven leadership experience in service or heavy equipment environments.
• Customer-first mindset with ability to build long-term relationships.
• Clear, confident communication and collaborative leadership style.

Responsibilities

• Take ownership of day-to-day service operations in Hamilton.
• Lead, coach and develop the service team to deliver high-quality customer outcomes.
• Drive operational performance, build capability and safety culture.
• Collaborate across branches and functions to meet customer needs.
• Champion safety and continuous improvement in service delivery.

Skills

Leadership

Customer-first mindset

Communication

Collaborative leadership

Job description

Terra Cat is seeking an experienced Service Manager to lead our Hamilton service team. Based at the Hamilton branch in Pukete, this hands-on leadership role brings together technicians, sales and support services to deliver a responsive, high-quality service experience for customers in the Waikato.

You will own day-to-day performance of the service operation, lead and develop people, deliver for customers, and drive operational performance while championing safety and capability building across