Service Manager

Sime Motors; Hamilton; Hybrid; NZD 100,000 - 130,000; Full time

Job summary

Terra Cat is seeking an experienced Service Manager to lead our Hamilton service team. Based at the Hamilton branch in Pukete, this hands-on leadership role brings together technicians, sales and support services to deliver a responsive, high-quality service experience for customers in the Waikato.

You will own day-to-day performance of the service operation, lead and develop people, deliver for customers, and drive operational performance while championing safety and capability building across

Qualifications

• Proven leadership experience in service or heavy equipment environments.
• Customer-first mindset with ability to build long-term relationships.
• Clear, confident communication and collaborative leadership style.

Responsibilities

• Take ownership of day-to-day service operations in Hamilton.
• Lead, coach and develop the service team to deliver high-quality customer outcomes.
• Drive operational performance, build capability and safety culture.
• Collaborate across branches and functions to meet customer needs.
• Champion safety and continuous improvement in service delivery.

Skills

Leadership

Customer-first mindset

Communication

Collaborative leadership

Job description

## Service ManagerApply: New Zealand | Waikato | Hamilton: New Zealand | Auckland | Auckland: Full time: Posted Today: End Date: October 28, 2026 (13 days left to apply): JR121905**Company :**Terra Industrial New Zealand Limited**Lead the team. Build capability. Deliver a service experience customers can rely on.** We’re looking for an experienced Service Manager to lead our Hamilton Service team and play an important role in the continued success of Terra Cat in the Waikato. Based at our Hamilton branch in Pukete, this is a hands-on leadership role where you’ll bring together people, customers and performance. You’ll lead from the front, build a strong and engaged team, and ensure our customers receive the responsive, high-quality service they expect from Terra Cat. Our Hamilton site brings together Technicians, Sales, Support Services and Managers, making this an opportunity to work closely across the wider branch rather than operating in isolation. **What you’ll be doing**You’ll take ownership of the day-to-day performance of the Service operation, with a strong focus on:* Leading and developing your people* Delivering for our customers* Driving operational performance* Building capability* Working collaboratively* Championing safety **What you’ll bring**We’re looking for someone who knows how to get the best from people while keeping customers and commercial outcomes firmly in sight. You’ll ideally bring:* Proven leadership experience within the service and/or heavy equipment industry, or a similar operational environment* The ability to lead, coach and develop a diverse team* A genuine customer-first mindset and confidence building long-term relationships* The ability to balance competing priorities and make good decisions in a busy operational environment* Clear, confident communication and a collaborative leadership style* A practical approach, plenty of initiative and the drive to keep improving how we do things What matters is your ability to lead people, understand the operation, ask the right questions and create an environment where your team can succeed. **Why Terra Cat?** Terra Cat is New Zealand’s Caterpillar dealer, backed by decades of experience and the strength of a globally recognised brand. Our ambition is to keep lifting the standard through our people, product and performance, while staying grounded in the relationships we build with our customers. If you’re a people-focused leader who enjoys the pace of an operational environment and gets satisfaction from seeing your team and customers succeed, we’d love to hear from you. Apply online now. Please include a CV and Cover letter.