Service Foreman: Hands-On Leader in Diagnostics & Safety

Norwood; Taupo; Sur place; NZD 55 000 - 83 000; Plein temps

Avantages offerts par ce poste

Competitive hourly rate

Overtime and on call allowance

Company vehicle

Fully funded health insurance

Résumé du poste

Norwood is seeking a Service Foreman to lead Taupo’s service department. The role is hands‑on in the workshop, managing diagnostics and repairs, guiding technicians and apprentices, and ensuring high workmanship and safety standards.

You will support the Service Supervisor and Dealership Manager to keep the workshop efficient, oversee a team, and champion Norwood’s health & safety practices across all activities.

Qualifications

• NZ Level 4 Automotive Trade Qualification and/or a minimum of 3 years’ experience servicing and repairing agricultural, construction, or heavy diesel machinery.
• Excellent diagnostic and fault‑finding skills, with the ability to efficiently identify and resolve mechanical and technical issues.
• Previous experience supervising or mentoring team would be advantageous.
• A sound understanding of farming, construction, and ground care equipment and industry practices.
• Intermediate proficiency in Microsoft Word and Excel.
• Strong communication and customer service skills.
• A positive attitude, a strong work ethic, and a commitment to continuous improvement and workplace safety.

Responsabilités

• Leading by example through hands‑on involvement in complex diagnostics, servicing, and repair work.
• Providing technical guidance and support to technicians and apprentices, assisting with troubleshooting and escalated repairs.
• Supervising workshop staff to ensure work is completed efficiently, safely, and in line with manufacturer and company standards.
• Monitoring job progress, quality of workmanship, and workshop productivity to minimise rework and maximise customer satisfaction.
• Maintaining a safe, organised, and productive workshop environment ensuring compliance with all Norwood Health & Safety policies, procedures, and legislative requirements.
• Building strong relationships with customers by providing professional advice and ensuring service expectations are met.
• Assisting with workflow management, prioritisation of jobs, and continuous improvement initiatives within the service department.

Connaissances

Technical leadership

Workshop supervision

Diagnostics

Troubleshooting

Team mentoring

Customer service

Communication

Formation

NZ Level 4 Automotive Trade Qualification

Outils

Microsoft Word

Excel

Description du poste

Norwood is seeking a Service Foreman to lead Taupo’s service department. The role is hands‑on in the workshop, managing diagnostics and repairs, guiding technicians and apprentices, and ensuring high workmanship and safety standards.

You will support the Service Supervisor and Dealership Manager to keep the workshop efficient, oversee a team, and champion Norwood’s health & safety practices across all activities.