Service Foreman – Agricultural Machinery Lead (Hands-On)

Norwood; Mosgiel; On-site; NZD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

Company vehicle

Staff purchasing

Banking options

Job summary

Norwood is seeking a Service Foreman for our Mosgiel workshop to lead diagnostics, repairs and frontline technical guidance. You will supervise technicians and apprentices, drive safety standards, and ensure efficient workshop operations.

We offer a competitive hourly rate, on-call allowance, a company vehicle and comprehensive health insurance, with ongoing training through our National Training Centre to support your career across our nationwide dealership network.

Qualifications

• NZ Level 4 Automotive Trade Qualification and/or a minimum of 3 years' experience servicing and repairing agricultural, construction, or heavy diesel machinery.
• Excellent diagnostic and fault‑finding skills, with the ability to efficiently identify and resolve mechanical and technical issues.
• Previous experience supervising or mentoring team would be advantageous.
• A sound understanding of farming, construction, and ground care equipment and industry practices.
• Intermediate proficiency in Microsoft Word and Excel.
• Strong communication and customer service skills.
• A positive attitude, a strong work ethic, and a commitment to continuous improvement and workplace safety.

Responsibilities

• Leading by example through hands‑on involvement in complex diagnostics, servicing, and repair work.
• Providing technical guidance and support to technicians and apprentices, assisting with troubleshooting and escalated repairs.
• Supervising workshop staff to ensure work is completed efficiently, safely, and in line with manufacturer and company standards.
• Monitoring job progress, quality of workmanship, and workshop productivity to minimise rework and maximise customer satisfaction.
• Maintaining a safe, organised, and productive workshop environment ensuring compliance with all Norwood Health & Safety policies, procedures, and legislative requirements.
• Building strong relationships with customers by providing professional advice and ensuring service expectations are met.
• Assisting with workflow management, prioritisation of jobs, and continuous improvement initiatives within the service department.

Skills

Diagnostics

Fault finding

Team supervision

Customer service

Problem solving

Communication

Education

NZ Level 4 Automotive Trade Qualification

Tools

Microsoft Word

Microsoft Excel

Job description

Norwood is seeking a Service Foreman for our Mosgiel workshop to lead diagnostics, repairs and frontline technical guidance. You will supervise technicians and apprentices, drive safety standards, and ensure efficient workshop operations.

We offer a competitive hourly rate, on-call allowance, a company vehicle and comprehensive health insurance, with ongoing training through our National Training Centre to support your career across our nationwide dealership network.