Service Forman

Norwood; Mosgiel; On-site; NZD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

Company vehicle

Staff purchasing

Banking options

Job summary

Norwood is seeking a Service Foreman for our Mosgiel workshop to lead diagnostics, repairs and frontline technical guidance. You will supervise technicians and apprentices, drive safety standards, and ensure efficient workshop operations.

We offer a competitive hourly rate, on-call allowance, a company vehicle and comprehensive health insurance, with ongoing training through our National Training Centre to support your career across our nationwide dealership network.

Qualifications

• NZ Level 4 Automotive Trade Qualification and/or a minimum of 3 years' experience servicing and repairing agricultural, construction, or heavy diesel machinery.
• Excellent diagnostic and fault‑finding skills, with the ability to efficiently identify and resolve mechanical and technical issues.
• Previous experience supervising or mentoring team would be advantageous.
• A sound understanding of farming, construction, and ground care equipment and industry practices.
• Intermediate proficiency in Microsoft Word and Excel.
• Strong communication and customer service skills.
• A positive attitude, a strong work ethic, and a commitment to continuous improvement and workplace safety.

Responsibilities

• Leading by example through hands‑on involvement in complex diagnostics, servicing, and repair work.
• Providing technical guidance and support to technicians and apprentices, assisting with troubleshooting and escalated repairs.
• Supervising workshop staff to ensure work is completed efficiently, safely, and in line with manufacturer and company standards.
• Monitoring job progress, quality of workmanship, and workshop productivity to minimise rework and maximise customer satisfaction.
• Maintaining a safe, organised, and productive workshop environment ensuring compliance with all Norwood Health & Safety policies, procedures, and legislative requirements.
• Building strong relationships with customers by providing professional advice and ensuring service expectations are met.
• Assisting with workflow management, prioritisation of jobs, and continuous improvement initiatives within the service department.

Skills

Diagnostics

Fault finding

Team supervision

Customer service

Problem solving

Communication

Education

NZ Level 4 Automotive Trade Qualification

Tools

Microsoft Word

Microsoft Excel

Job description

Are you a talented agricultural machinery diesel technician ready for your next exciting opportunity?

Join our exciting Service Team based in Mosgiel!

Why You'll Love Working with Us

• Great Team Benefits: Competitive hourly rate, overtime and on call allowance, company vehicle and great team benefits package including fully funded NIB health insurance, staff purchasing benefits and company banking options.
• Customer-Centric Mindset: Committed to delivering exceptional customer service and fostering strong, long-term relationships through professionalism, integrity, transparency, and a genuine focus on customer success.
• Career Development: Ongoing career growth opportunities across our nationwide dealership network, supported by continuous training through our National Training Centre in Palmerston North.

The Service Foreman plays a key role in ensuring our Mosgiel service department operates efficiently and safely. A large part of your day will be hands‑on in the workshop; managing escalated diagnostics and repairs, providing technical support to our workshop team and overseeing jobs to ensure a high standard of workmanship and minimal re‑work is achieved.

You will provide crucial support to the Service Supervisor and Dealership Manager to ensure the workshop operates at peak efficiency, supervise a team of technicians and apprentices, and champion adherence to Norwood's Health & Safety practices.

What you will do

Working alongside the Service Manager and Dealership Manager, you will provide technical leadership, support workshop productivity, and foster a positive team culture that delivers exceptional outcomes for our customers.

Key responsibilities include:

• Leading by example through hands‑on involvement in complex diagnostics, servicing, and repair work.
• Providing technical guidance and support to technicians and apprentices, assisting with troubleshooting and escalated repairs.
• Supervising workshop staff to ensure work is completed efficiently, safely, and in line with manufacturer and company standards.
• Monitoring job progress, quality of workmanship, and workshop productivity to minimise rework and maximise customer satisfaction.
• Maintaining a safe, organised, and productive workshop environment ensuring compliance with all Norwood Health & Safety policies, procedures, and legislative requirements.
• Building strong relationships with customers by providing professional advice and ensuring service expectations are met.
• Assisting with workflow management, prioritisation of jobs, and continuous improvement initiatives within the service department.

What you will bring

We're seeking a skilled and motivated Service Technician who takes pride in delivering high-quality workmanship and excellent customer service.

The ideal candidate will have strong technical expertise, a proactive approach to problem‑solving, and the ability to work effectively both independently and as part of a team.

Experience within the agricultural, construction, or heavy diesel industries will be highly regarded, along with a commitment to maintaining safe and efficient work practices.

To be successful in this role, you will have:

• NZ Level 4 Automotive Trade Qualification and/or a minimum of 3 years' experience servicing and repairing agricultural, construction, or heavy diesel machinery.
• Excellent diagnostic and fault‑finding skills, with the ability to efficiently identify and resolve mechanical and technical issues.
• Previous experience supervising or mentoring team would be advantageous.
• A sound understanding of farming, construction, and ground care equipment and industry practices.
• Intermediate proficiency in Microsoft Word and Excel.
• Strong communication and customer service skills.
• A positive attitude, a strong work ethic, and a commitment to continuous improvement and workplace safety.

About us

Norwood is a leading New Zealand provider of agricultural and construction machinery, operating an extensive nationwide dealership network. We represent a broad portfolio of premium brands and are committed to delivering high-quality servicing and support that maximises the performance and lifespan of our equipment.

Working at Norwood offers the opportunity to grow and succeed with:

• A proud history of over 75 years in the New Zealand market, providing long-term career stability within a trusted nationwide organisation.
• Ongoing learning and development, with access to experienced technical specialists and structured training through our National Training Centre.
• A supportive team environment where knowledgeable, passionate people work together to support the agricultural and construction industries that keep New Zealand moving.