Field Service Technician

Norwood; Pukekohe; On-site; NZD 44,000 - 58,000; Full time

Benefits offered by this job

Company vehicle

Health insurance

Tool allowance

Staff purchasing benefits

Company banking options

Job summary

Norwood is seeking a skilled Field Service Technician to join our Pukekohe team. You will service and repair agricultural, construction, and industrial machinery, diagnose faults and complete precise documentation while working closely with parts, sales and service colleagues.

You’ll travel to customer sites, provide on‑site troubleshooting and ensure high-quality outcomes. A heavy vehicle trade qualification or 3+ years’ experience is preferred, with strong fault‑finding and customer‑facing

Qualifications

• Heavy automotive trade qualification and/or 3+ years’ experience in repairs and servicing of heavy machinery.
• Experience working on agricultural, construction, industrial or similar heavy equipment.
• Strong fault-finding skills and practical approach to mechanical challenges.
• Computer skills including use of OEM diagnostic software.
• Excellent communication and customer-focused approach.

Responsibilities

• Service and maintain agricultural, construction and industrial machinery and equipment.
• Diagnose and repair mechanical, hydraulic, electrical and electronic faults.
• Complete service reports and job documentation accurately.
• Collaborate with parts, sales and service teams to deliver outstanding customer outcomes.
• Build strong customer relationships through clear communication and reliable service.

Skills

Heavy machinery repair

Diagnostics

Customer service

Independent worker

OEM diagnostic software

Education

Heavy vehicle trade qualification

Tools

OEM diagnostic software

Job description

Do you like solving problems, working with great machinery, and helping customers get back up and running?

Norwood is looking for a skilled Field Service Technician to join our Pukekohe team.

Why You’ll Love Working with Us

• Great Team Benefits: Competitive hourly rate plus overtime, bonus incentive and company vehicle. We also offer a great benefits package including fully funded NIB health insurance, generous tool allowance, staff purchasing benefits and company banking options.
• Customer-Centric Mindset: Passionate about providing dependable agricultural diesel servicing and building strong customer relationships through professionalism, transparency, and care.
• Career Development: Ongoing opportunities to grow your trade through multiple career pathways across our nationwide dealership network or National Support Office, supported by continuous technical training at our purpose-built National Training Centre in Palmerston North.

About the Role

This is a hands‑on role for someone who enjoys getting out and about, working directly with customers, and tackling a variety of mechanical challenges. One day you might be carrying out scheduled servicing, the next you’re diagnosing a breakdown on site and getting a customer's equipment back to work when they need it most. If you're a qualified technician with strong fault-finding skills and a practical approach, we'd love to hear from you.

You will work with world‑class machinery and equipment from leading brands including Kubota, Kuhn, Landini and now XCMG, making this an ideal opportunity for a diesel mechanic who enjoys variety and taking ownership of their work.

What you will do

You will be required to work a minimum of 40 hours per week within our core business days and hours of Monday to Friday 8am to 5pm and also participate in a roster to provide on‑call support to Norwood customers.

Your primary responsibilities will include but are not limited to:

• Servicing and maintaining agricultural, construction and industrial machinery and equipment
• Diagnosing and repairing mechanical, hydraulic, electrical and electronic faults
• Completing service reports and job documentation accurately
• Working closely with our parts, sales and service teams to deliver outstanding customer outcomes
• Building strong relationships with customers through clear communication and reliable service

What you will bring

You’ll be someone who takes pride in your work, enjoys solving problems, and wants to deliver quality service every time.

We’ll be looking for:

• Heavy automotive trade qualification and/or at least 3 years’ experience in repairs & servicing of heavy machinery.
• Experience working on agricultural, construction, industrial or similar heavy equipment.
• Strong technical knowledge and advanced skills in diagnosis, repairs and servicing.
• Computer skills including the use of OEM diagnostic software.
• A strong customer focus and excellent communication skills.
• The ability to work independently and manage your workload effectively.
• A commitment to quality workmanship, safety, and getting the job done right.

About us

Norwood is a leading New Zealand provider of agricultural and construction machinery, operating an extensive nationwide dealership network. We represent a broad portfolio of premium brands and are committed to delivering high-quality servicing and support that maximises the performance and lifespan of our equipment.

Working at Norwood offers the opportunity to grow and succeed with:

• A proud history of over 75 years in the New Zealand market, providing long‑term career stability within a trusted nationwide organisation.
• Ongoing learning and development, with access to experienced technical specialists and structured training through our National Training Centre.
• A supportive team environment where knowledgeable, passionate people work together to support the agricultural and construction industries that keep New Zealand moving.

We believe in investing in our people. Whether you're looking to build your technical expertise, progress into leadership, or explore opportunities across our wider business, we'll help you get there.

Most importantly, you'll be joining a team of knowledgeable, hardworking people who are passionate about supporting the industries that help keep New Zealand moving.

All applicants must be a New Zealand Citizen or Resident and be willing to undergo police vetting or any other checks relevant to the role.