Service Workshop Lead & Mentor

Brandt Tractor; Whangarei; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Great team

Training & development

Promotional opportunities

Family-friendly workplace

Job summary

Brandt Tractor Whangarei is seeking a Foreman for the Service Department to mentor the workshop team and maximise apprentices' development, while ensuring technicians have what they need to work effectively. You will coordinate space and resources to meet customer needs and work with the Service Manager for cohesive field and workshop operations.

In this role you will assign jobs, assist in repairs and diagnostics, manage tooling, and contribute to safety meetings.

Qualifications

• 3+ years’ experience as a Service Technician.
• Ability to lead others.
• Familiar with John Deere and competitive products.
• Ability to write and speak effectively to individuals and groups.
• Proficient with Microsoft Office and internet functions.
• High School Diploma or equivalent.
• Forklift license preferred.

Responsibilities

• Assigning jobs and work areas to Service Department employees.
• Assists in the appraisal of repair orders coming into the Service Department and may participate in repairs.
• Directs and assists in the diagnosis of machine problems of technicians and apprentices.
• Inspects and repairs all special tools. Recommends new tooling as required.
• Advises Service Manager or Service Location Manager of all customer complaints.
• Coordinates and schedules all in-house technician training.
• Assists the Service Manager or Service Location Manager with coordinating and conducting quarterly safety meetings.
• May fill the Service Manager or Service Location Manager role in their absence.
• May arrange for and participate in re-conditioning of used equipment and set-up of new equipment.

Skills

Service Technician experience

Leadership

John Deere familiarity

Effective communication

Forklift license

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Brandt Tractor Whangarei is seeking a Foreman for the Service Department to mentor the workshop team and maximise apprentices' development, while ensuring technicians have what they need to work effectively. You will coordinate space and resources to meet customer needs and work with the Service Manager for cohesive field and workshop operations.

In this role you will assign jobs, assist in repairs and diagnostics, manage tooling, and contribute to safety meetings.