Service Forman

Norwood; Taupo; On-site; NZD 55,000 - 83,000; Full time

Benefits offered by this job

Competitive hourly rate

Overtime and on call allowance

Company vehicle

Fully funded health insurance

Job summary

Norwood is seeking a Service Foreman to lead Taupo’s service department. The role is hands‑on in the workshop, managing diagnostics and repairs, guiding technicians and apprentices, and ensuring high workmanship and safety standards.

You will support the Service Supervisor and Dealership Manager to keep the workshop efficient, oversee a team, and champion Norwood’s health & safety practices across all activities.

Qualifications

• NZ Level 4 Automotive Trade Qualification and/or a minimum of 3 years’ experience servicing and repairing agricultural, construction, or heavy diesel machinery.
• Excellent diagnostic and fault‑finding skills, with the ability to efficiently identify and resolve mechanical and technical issues.
• Previous experience supervising or mentoring team would be advantageous.
• A sound understanding of farming, construction, and ground care equipment and industry practices.
• Intermediate proficiency in Microsoft Word and Excel.
• Strong communication and customer service skills.
• A positive attitude, a strong work ethic, and a commitment to continuous improvement and workplace safety.

Responsibilities

• Leading by example through hands‑on involvement in complex diagnostics, servicing, and repair work.
• Providing technical guidance and support to technicians and apprentices, assisting with troubleshooting and escalated repairs.
• Supervising workshop staff to ensure work is completed efficiently, safely, and in line with manufacturer and company standards.
• Monitoring job progress, quality of workmanship, and workshop productivity to minimise rework and maximise customer satisfaction.
• Maintaining a safe, organised, and productive workshop environment ensuring compliance with all Norwood Health & Safety policies, procedures, and legislative requirements.
• Building strong relationships with customers by providing professional advice and ensuring service expectations are met.
• Assisting with workflow management, prioritisation of jobs, and continuous improvement initiatives within the service department.

Skills

Technical leadership

Workshop supervision

Diagnostics

Troubleshooting

Team mentoring

Customer service

Communication

Education

NZ Level 4 Automotive Trade Qualification

Tools

Microsoft Word

Excel

Job description

Why You’ll Love Working with Us

• Great Team Benefits: Competitive hourly rate, overtime and on call allowance, company vehicle and great team benefits package including fully funded NIB health insurance, staff purchasing benefits and company banking options.
• Customer-Centric Mindset: Committed to delivering exceptional customer service and fostering strong, long-term relationships through professionalism, integrity, transparency, and a genuine focus on customer success.
• Career Development: Ongoing career growth opportunities across our nationwide dealership network, supported by continuous training through our National Training Centre in Palmerston North.

About the Role

The Service Foreman plays a key role in ensuring our Taupo service department operates efficiently and safely. A large part of your day will be hands‑on in the workshop; managing escalated diagnostics and repairs, providing technical support to our workshop team and overseeing jobs to ensure a high standard of workmanship and minimal re‑work is achieved.

You will provide crucial support to the Service Supervisor and Dealership Manager to ensure the workshop operates at peak efficiency, supervise a team of technicians and apprentices, and champion adherence to Norwood’s Health & Safety practices.

What you will do

Working alongside the Service Manager and Dealership Manager, you will provide technical leadership, support workshop productivity, and foster a positive team culture that delivers exceptional outcomes for our customers.

Key responsibilities include:

• Leading by example through hands‑on involvement in complex diagnostics, servicing, and repair work.
• Providing technical guidance and support to technicians and apprentices, assisting with troubleshooting and escalated repairs.
• Supervising workshop staff to ensure work is completed efficiently, safely, and in line with manufacturer and company standards.
• Monitoring job progress, quality of workmanship, and workshop productivity to minimise rework and maximise customer satisfaction.
• Maintaining a safe, organised, and productive workshop environment ensuring compliance with all Norwood Health & Safety policies, procedures, and legislative requirements.
• Building strong relationships with customers by providing professional advice and ensuring service expectations are met.
• Assisting with workflow management, prioritisation of jobs, and continuous improvement initiatives within the service department.

What you will bring

We’re seeking a skilled and motivated Service Technician who takes pride in delivering high‑quality workmanship and excellent customer service.

The ideal candidate will have strong technical expertise, a proactive approach to problem‑solving, and the ability to work effectively both independently and as part of a team.

Experience within the agricultural, construction, or heavy diesel industries will be highly regarded, along with a commitment to maintaining safe and efficient work practices.

To be successful in this role, you will have:

• NZ Level 4 Automotive Trade Qualification and/or a minimum of 3 years’ experience servicing and repairing agricultural, construction, or heavy diesel machinery.
• Excellent diagnostic and fault‑finding skills, with the ability to efficiently identify and resolve mechanical and technical issues.
• Previous experience supervising or mentoring team would be advantageous.
• A sound understanding of farming, construction, and ground care equipment and industry practices.
• Intermediate proficiency in Microsoft Word and Excel.
• Strong communication and customer service skills.
• A positive attitude, a strong work ethic, and a commitment to continuous improvement and workplace safety.

About us

Norwood is a leading New Zealand provider of agricultural and construction machinery, operating an extensive nationwide dealership network. We represent a broad portfolio of premium brands and are committed to delivering high‑quality servicing and support that maximises the performance and lifespan of our equipment.

Working at Norwood offers the opportunity to grow and succeed with:

• A proud history of over 75 years in the New Zealand market, providing long‑term career stability within a trusted nationwide organisation.
• Ongoing learning and development, with access to experienced technical specialists and structured training through our National Training Centre.
• A supportive team environment where knowledgeable, passionate people work together to support the agricultural and construction industries that keep New Zealand moving.