Workshop Service Technician

Norwood; Palmerston North; On-site; NZD 34,000 - 48,000; Full time

Benefits offered by this job

Bonus incentive scheme

Health insurance

Tool allowance

Staff purchasing benefits

Company banking options

Job summary

Norwood in Palmerston North is seeking a Workshop Service Technician to service and repair a range of machinery from leading brands, with a minimum of 40 hours per week and an on‑call roster. You will work with Kubota, Landini, Brevi, Pichon and Vredo equipment, in a team-based environment requiring high quality, safety and on-time delivery.

The role demands Level 4 Heavy Auto qualification or 3+ years in diesel servicing, strong diagnostic skills, and excellent customer service and

Qualifications

• Level 4 Heavy Auto qualification and/or at least 3 years' experience in repairs & servicing of diesel equipment.
• Experience with agricultural or construction machinery preferred.
• Strong technical knowledge and advanced skills in diagnosis, repairs and servicing.
• Computer skills including the use of OEM diagnostic software.
• Great customer service and communication skills.
• Strong hands-on work ethic with a focus on quality repairs, getting the job done right and on time, and accurately completing all job documentation.

Responsibilities

• Carry out servicing, diagnostics, and repairs on a wide range of machinery, including mechanical, electrical, and electronic systems.
• Deliver exceptional customer service by keeping customers informed, setting realistic expectations, and respecting customer property.
• Work collaboratively with the wider dealership team (parts, sales, service) to deliver strong customer outcomes.
• Apply correct work procedures and technical standards, ensuring all jobs are completed safely, on time, and to the required quality.

Skills

Customer service

Communication

Hands-on

Diagnose/repair

Education

Level 4 Heavy Auto qualification

Tools

OEM diagnostic software

Job description

Why You’ll Love Working with Us

• Great Team Benefits: Competitive hourly rate plus overtime paid at x1.5. We also offer a great benefits package including a bonus incentive scheme, fully funded NIB health insurance, generous tool allowance, staff purchasing benefits and company banking options.
• Customer-Centric Mindset: Passionate about providing dependable diesel servicing and building strong customer relationships through professionalism, transparency, and care.
• Career Development: Ongoing opportunities to grow your trade through multiple career pathways across our nationwide dealership network or National Support Office, supported by continuous technical training at our purpose-built National Training Centre in Palmerston North.

Are you a talented Workshop Service Technician ready for your next exciting opportunity? Join our fun and supportive Service Team based in Palmerston North!

About the Role

You will work with world‑class machinery and equipment from leading brands including Kubota, Landini, Brevi, Pichon and Vredo. As a Workshop Service technician, you will be required to work a minimum of 40 hours per week within our core business days and hours of Monday to Friday 8am to 5pm and also participate in a roster to provide on‑call support to Norwood customers.

What you will do

• Carry out servicing, diagnostics, and repairs on a wide range of machinery, including mechanical, electrical, and electronic systems.
• Deliver exceptional customer service by keeping customers informed, setting realistic expectations, and respecting customer property.
• Work collaboratively with the wider dealership team (parts, sales, service) to deliver strong customer outcomes.
• Apply correct work procedures and technical standards, ensuring all jobs are completed safely, on time, and to the required quality.

What you will bring

• Level 4 Heavy Auto qualification and/or at least 3 years' experience in repairs & servicing of diesel equipment.
• Experience with agricultural or construction machinery preferred.
• Strong technical knowledge and advanced skills in diagnosis, repairs and servicing
• Computer skills including the use of OEM diagnostic software
• Great customer service and communication skills
• Strong hands‑on work ethic with a focus on quality repairs, getting the job done right and on time, and accurately completing all job documentation.

About us

Norwood is a leading New Zealand provider of agricultural and construction machinery, operating an extensive nationwide dealership network. We represent a broad portfolio of premium brands and are committed to delivering high-quality servicing and support that maximises the performance and lifespan of our equipment.

Working at Norwood offers the opportunity to grow and succeed with:

• A proud history of over 75 years in the New Zealand market, providing long-term career stability within a trusted nationwide organisation.
• Ongoing learning and development, with access to experienced technical specialists and structured training through our National Training Centre.
• A supportive team environment where knowledgeable, passionate people work together to support the agricultural and construction industries that keep New Zealand moving.

To apply

All applicants must be a New Zealand Citizen or Resident and be willing to undergo police vetting or any other checks relevant to the role.