Service Manager

Norwood; Gisborne; Hybrid; NZD 110,000 - 140,000; Full time

Benefits offered by this job

Incentive bonus

Company vehicle

Health insurance

Staff purchasing benefits

Banking options

Job summary

Norwood is seeking a Service Manager to take full ownership of the service department’s operations, commercial outcomes and customer experience. You will lead from the front, balancing daily execution with continuous improvement to build a safe, efficient, and high-performing team.

The role calls for a hands-on leader who coaches others, simplifies challenges, and makes sound decisions to deliver strong results and consistently excellent customer outcomes.

Qualifications

• Experience leading service teams in heavy automotive, agricultural, or construction servicing.
• Strong operational and workflow management capability is required.
• Customer-first mindset with high-quality standards is essential.
• Ability to coach and develop technical teams and drive safety leadership.

Responsibilities

• Lead, develop, and motivate a team of technicians
• Drive efficiency, quality, safety, and customer satisfaction
• Improve workshop systems, processes, and technical capability
• Manage budgets, KPIs, and performance
• Identify opportunities to grow service performance and revenue
• Champion health and safety leadership across the workshop

Skills

Leadership experience

Operations management

Customer focus

Coaching

Health & safety leadership

Commercial awareness

Education

Trade qualification

Job description

Due to an internal transfer this role is now available.

Whether you’re an experienced Agricultural Service Manager, a Workshop Foreman ready to step up, or a Senior Technician with leadership ambition, this role offers real scope to lead, influence, and grow.

Why You’ll Love Working with Us

• Great Reward Package: Competitive salary and incentive bonus, company vehicle, fully funded health insurance, staff purchasing benefits, and banking options.
• Leadership with Purpose: Lead a customer‑first workshop culture—setting the standard for dependable agricultural diesel servicing through professionalism, transparency, and care.
• Career Progression: Multiple career pathways across our nationwide dealership network or National Support Office, supported by ongoing technical and leadership training at our National Training Centre in Palmerston North.

About the Role

As Service Manager, you’ll take full ownership of the operational, commercial, and customer performance of the service department. Leading from the front, you will balance daily execution with continuous improvement—building a safe, efficient, and proud team culture.

This role is ideal for a service-focused leader who enjoys coaching and developing others, simplifying complex challenges, and making sound decisions that deliver strong results. Through your leadership, you will create smoother workflows and stronger productivity to ensure consistently excellent customer experiences and build an engaged, capable, and high-performing technical team.

What you will do

You will lead from the front balancing day‑to‑day execution with continuous improvement, while building a team culture focused on safety, quality, efficiency, and pride in workmanship.

Your primary responsibilities will include but are not limited to:

• Lead, develop, and motivate a team of technicians
• Drive efficiency, quality, safety, and customer satisfaction
• Improve workshop systems, processes, and technical capability
• Manage budgets, KPIs, and performance
• Identify opportunities to grow service performance and revenue
• Champion health and safety leadership across the workshop

About You

You are a confident, hands-on leader who understands great service, from the workshop floor to the customer conversation.

You bring:

• Leadership experience in heavy automotive, agricultural, or construction servicing
• Strong operational and workflow management capability
• A relevant trade qualification with sound diagnostic skills
• A customer first mindset and high-quality standards
• The ability to coach and develop technical teams
• Strong health and safety leadership
• Commercial awareness (budgets and performance metrics desirable)

About us

Norwood is a leading New Zealand provider of agricultural and construction machinery, operating an extensive nationwide dealership network. We represent a broad portfolio of premium brands and are committed to delivering high-quality servicing and support that maximises the performance and lifespan of our equipment.

Working at Norwood offers the opportunity to grow and succeed with:

• A proud history of over 75 years in the New Zealand market, providing long-term career stability within a trusted nationwide organisation.
• Ongoing learning and development, with access to experienced technical specialists and structured training through our National Training Centre.
• A supportive team environment where knowledgeable, passionate people work together to support the agricultural and construction industries that keep New Zealand moving.

Applications are reviewed as they are received.