Remote Travel Support Specialist - Flexible Scheduling

Getaway Travel Agency

Christchurch

On-site

NZD 45,000 - 60,000

Full time

14 days+

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Benefits offered by this job

100% remote

Flexible scheduling

Growth opportunities

Travel discounts

Training

Job summary

Getaway Travel Agency in Christchurch, New Zealand is seeking a Travel Customer Representative to support clients from booking through return, handling inquiries and resolving issues with empathy. You will communicate via email, phone and messaging platforms, assist with bookings, updates, changes and special requests while upholding our high service standards.

Ideal candidates have excellent communication, travel experience, strong organization and a proactive, customer-first attitude, with the

Qualifications

Excellent verbal and written communication skills.
Strong customer service experience, ideally in travel or hospitality.
Organized, dependable, proactive with attention to detail.
Comfortable with technology and learning booking systems.

Responsibilities

Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
Assist with travel bookings, changes, cancellations, and special requests.
Provide accurate information about destinations, travel documents, and agency policies.
Follow up with clients to confirm trip details and satisfaction.
Handle concerns or complaints with empathy and problem-solving skills.